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Responsibilities
WHAT YOU'LL OWNHandle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiriesGather accurate case information — accident details, attorney contacts, case status, and funding eligibilityWalk clients through the pre-settlement funding process clearly and compassionately in their preferred languageCoordinate with attorneys and law firms to collect required documentation and case updatesAssess case eligibility and route to the appropriate funding team for review and approvalMaintain accurate, detailed records of every client interaction and case progressionBridge communication gaps between Spanish-speaking clients and internal English-speaking teamsUphold data privacy, compliance standards, and professionalism at every touchpointWHO YOU ARE3+ years of experience in a customer service, call center, or client-facing role (Required)Fluent in both English and Spanish — written and verbal (Required)Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plusA warm, culturally sensitive communicator who adapts naturally across languages and backgroundsPatient and composed — especially when clients are in vulnerable or high-stress situationsDetail-oriented and accurate when handling sensitive legal and financial informationComfortable managing multiple cases simultaneously with consistent follow-throughFlexible with shifting schedules and fully dependable in a remote work setupWHAT WE OFFERFull-time remote work with a complete WFH support programMaxicare HMO + PhilHealth coverageSIL, PTO, and a special birthday leavePaid vacation leaveZero-interest employee loan programPerformance bonuses and merit-based recognitionMonthly Gen Pow-Wows and team engagement events with prizesArvios Leadership Development Academy and workshop programsMonthly 1-on-1 touchbase calls with your HR partnerHOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)Stable internet connection with at least 100 Mbps postpaidLaptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)Noise-Cancelling HeadsetDual Monitor is mandatoryBackup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
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