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Responsibilities
ScaleOps is looking for a Technical Support Engineer to provide frontline technical support for its autonomous cloud optimization platform. You'll troubleshoot complex production issues, support enterprise customers running Kubernetes workloads, and collaborate closely with Engineering, Product, and Customer Success to improve platform reliability and customer experience.What you'll doMonitor, triage, and resolve complex customer-reported technical issuesInvestigate production incidents across Kubernetes and cloud-native environmentsManage support tickets and ensure SLA commitments are consistently metReproduce bugs and document findings for the R&D teamPartner with Product and Customer Success to improve customer outcomesIdentify recurring issues and contribute to product improvementsMaintain accurate technical documentation and incident recordsDeliver clear, timely communication throughout the support lifecycleWhat they're looking forStrong hands-on Kubernetes troubleshooting experience (kubectl, Helm, networking)Experience working with cloud-native platforms such as EKS, GKE, or AKSUnderstanding of IAM, cloud networking, and modern cloud infrastructureExperience supporting technical platforms in production environmentsAbility to troubleshoot complex technical issues under pressureDetail-oriented, customer-focused, and committed to meeting SLAsStrong written and verbal communication skillsBenefitsWork on cutting-edge cloud infrastructure and AI optimization technologyCollaborate with Engineering, Product, and Customer Success teamsHigh-impact role helping enterprises optimize cloud performance and costsOpportunity to grow in a fast-scaling cloud infrastructure company
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