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Requirements and responsibilities
ABOUT EGNYTEEgnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com.ABOUT THE ROLE:The Senior Professional Services Consultant (Developer) will be a technical leader accountable for gathering customer requirements, delivering best practice technical solutions, and executing customer implementation projects. The position also requires providing technical guidance and sharing best practices with the team.What You’ll Do:Design and architect end-to-end technical solutions for customer deployments, including API integrations, authentication workflows, and AI-augmented content processes built on the Egnyte platformLead the full technical implementation lifecycle — from requirements gathering and solution design through delivery, testing, post-deployment adoption, and documentationServe as the primary technical point of contact for customer engineering and IT stakeholders, engaging credibly at the architecture level across integration, security, and platform design discussionsBuild and deliver custom integrations using Egnyte's public APIs, webhooks, and SDK, and guide customers in extending the platform through iPaaS connectors and automation workflowsDesign and implement AI-augmented workflows leveraging Egnyte's AI capabilities alongside third-party LLM services, helping customers extract value from their content through intelligent automationAct as a technical liaison between customers and Egnyte's Engineering, Product, and Support teams — translating customer integration requirements into actionable product feedback and advocating for capability developmentEngage in pre-sales activities including scoping, Proof of Concept design, and technical demos for integration- and AI-focused opportunitiesManage multiple concurrent projects with competing deadlines while maintaining quality and clear customer communicationCommunicate professionally and succinctly and follow Standard Operating Procedures (SOPs).YOUR QUALIFICATIONS:Bachelor's degree in Computer Science, Computer Engineering, or a related technical discipline preferred5+ years of relevant technical experience, with at least 2 years in a direct customer-facing role such as Solutions Engineering, Technical Consulting, or Integration DeliveryPrior experience implementing or supporting enterprise SaaS applications in a technical capacityDemonstrated ability to engage and communicate effectively with both technical (IT/engineering) and business stakeholders at the customer organizationExperience with pre-sales activities including scoping, POC design, and platform demonstrationsStrong software programming skills that cover four or more of the following areas:Full stack development with demonstrated experience building Enterprise integrations using REST APIs, using event-driven architecture, and modern authentication protocols including REST API design, OAuth 2.0, SAML/SSO, SCIM 2.0 provisioningExperience with AI/LLM APIs (OpenAI, Anthropic, Azure AI), RAG patterns, and AI workflow integrationFamiliarity with iPaaS platforms (Power Automate, Workato, Zapier, Make)Cloud platform experience — AWS, Azure, or GCP (at least one)JSON/XML data modeling, webhook event-driven architectureProgramming proficiency in one or more of: Python, JavaScript, SQL, Bash, or PowerShellExperience with enterprise content, document management, or ECM platformsFamiliarity with software development toolchains including IDEs, source control (Git), CI/CD pipelines, and code review practicesBENEFITSCompetitive salariesMedical insurance and healthcare benefits for you and your familyFully paid premiums for life insuranceFlexible hours and PTOGym reimbursementChildcare reimbursementGroup term life insuranceEQUAL EMPLOYMENT OPPORTUNITYAt Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hr@egnyte.com. Egnyte will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hr@egnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.
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