At Tilt, we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond credit scores, using over 250 real-time financial signals to recognize real potential. With millions of customers worldwide, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.The Opportunity: Senior Product/User ResearcherWe are hiring a Senior Product/User Researcher to establish and lead research practices that meaningfully inform product development. Research today is conducted inconsistently and without formal methodology, and this role will define the philosophy, standards, and operating model required to bring rigor, clarity, and insight into product decision-making.This is a foundational hire reporting into product and design leadership, partnering closely with the Head of Design and the product design team. The role requires a highly autonomous researcher capable of building a research program from the ground up while operating as a hands-on practitioner.This is a product research role, not a market or consumer marketing research position.How You'll Make an ImpactResearch program developmentEstablish research philosophy, standards, and best practices across the organizationDefine frameworks, templates, and governance that improve rigor and mitigate bias in research executionEducate product, design, and PM teams on research methodology, interpretation, and appropriate applicationBuild scalable research infrastructure including participant recruitment, insight synthesis, and knowledge managementContinuous rolling research programOwn and operate a continuous rolling research program enabling ongoing user feedback across product developmentPartner with teams to intake research needs and translate them into structured, methodologically sound test plansRecruit and facilitate participant sessions on an ongoing basis, adjusting cadence based on product priorities and research complexitySynthesize findings into actionable insights that inform product direction and design decisionsMaintain a sustainable research rhythm that balances responsiveness with depth and methodological rigorMixed-methods research executionDetermine and apply appropriate qualitative and quantitative methodologies across discovery and evaluative researchConduct interviews, usability testing, concept validation, surveys, diary studies, and experimentsEnsure research rigor, bias mitigation, and methodological clarity across studiesStrategic research initiativesDefine and lead longer-term research programs to deepen understanding of users, behaviors, and mental modelsManage external research agencies for larger scoped studies (1–2 per quarter or half-year) with leadership approvalDrive synthesis across studies to develop durable user insights and profiles that guide product strategyWhy You're a Great FitSenior-level experience in product/UX research within digital product organizationsDemonstrated ability to establish research practices in environments without mature research infrastructureStrong mixed-methods expertise with clear judgment on methodology selectionExperience operating continuous or rolling research programsDeep understanding of research rigor, bias mitigation, and insight synthesisAbility to elevate organizational research literacy and coach non-researchers on best practicesStrong partnership with design and product leadershipComfortable operating with high autonomy, ambiguity, and program ownershipExtra Plus If You Have:Experience managing research vendors or agenciesExperience building research ops infrastructure or participant panelsBackground working in design-led product organizationsWhy this role mattersThis role will directly shape how product decisions are made by establishing a reliable, insight-driven research practice where none currently exists. The researcher will play a critical role in improving product quality, reducing bias in decision-making, and enabling teams to learn from users continuously.Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.What you'll get at TiltVirtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.Compensation Range: $164K - $205K
