College Success Coach
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Part-time
Legal agreement: Employment
Compensation USD12/hour
Shared by 7 days ago
Requirements and responsibilities
About The Position:College Success Coaches are dynamic and motivated undergraduate students who virtually support fellow college students in their journeys through college. The Let’s Get Ready staff sends pre-scheduled text messages each week to our college students with helpful tips, reminders, and check-in questions. When students reply to those pre-scheduled texts with questions or comments, College Success Coaches respond to students and start a conversation. College Success Coaches jump into action by providing support by text, phone, video, and email when a student shares a challenge/asks a question, to build a relationship, provide individualized support, and troubleshoot any issues.This role is an exciting opportunity to have a large-scale impact on the students we serve by supporting them through our weekly texting curriculum, answering their questions, and providing encouragement and resources to support their college goals. College Success Coaches report to a Let’s Get Ready Program Manager who provides guidance and support through mandatory weekly supervision meetings.Duties/Responsibilities:This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties of the position.Respond to student text messages received on our texting platform Mainstay (this site can only be accessed through a web browser) within 24 hoursCheck Mainstay messaging platform daily, at minimum an hour a day to ensure all messages are seen and being responded toProvide quality and engaging support to students, including advice, resources and encouragement around topics such as: completing tasks to get ready for the school year, signing up for fall classes, talking to their guidance counselor or academic advisor, accessing academic/campus resources, school-work-life balance, and other obstaclesOffer a college perspective - sharing relevant stories from your experience as a college student to help students navigate their own journeySend relevant tip sheets from LGR curriculum and guide students to make good use of the school resources available to themDevelop warm rapport with students and ask follow-up questions, with the goals of increasing program engagement and supporting matriculation and persistence in collegeCreatively develop relationships with a caseload of students by sending individualized text messages and emails with additional resourcesComplete virtual learning modules (LGR360) in a timely manner, which cover topics such as culturally responsive mentorship, active listening, and how to facilitate student goal settingConduct mandatory monthly check-in calls via phone/video to students for further assistance with the college access processTrack communication (milestone persistence, escalations) with mentees using our Salesforce data platformCollect student information to share with LGR to ensure students are on trackAttend weekly supervision meetings (video) with Program Manager to discuss progress towards goals, quality of engagement with students, troubleshoot issues, flag urgent/sensitive situations, and plan for the upcoming weekParticipate in mandatory monthly coach meetings for professional development and to discuss critical programmatic updatesQualifications and Experience:Must be a current undergraduate student or have graduated within the past 1–2 years, with demonstrated leadership and communication skillsBe extremely comfortable building rapport virtually via phone calls, email, text messaging, live video streams, etcHave exceptional relationship-building ability across personality and identity differences and be effective in communicating with warmth and empathyHave time management, attention to detail, and organizational and problem-solving skillsAble to navigate multiple, new technology platformsBalance result-driven work with a personable approachBe comfortable working independently and collaboratively in a virtual environmentMust be able to commit to the position for the full school year with summer employment included (August 2026 through August 2027)Preferred Skills & Abilities:Former Let’s Get Ready alumni and coaches are strongly encouraged to applyDedicated and passionate about Let’s Get Ready’s mission and helping students reach their goalsInterest in learning about college success strategies; how to effectively support various student subpopulations and deepening self awarenessPrevious experience serving as a mentor to first-generation college studentExcellent self-motivation skillsStrong problem-solving, organizational, and time management skillsPositive reception to feedback and willingness to actively incorporate feedbackExcellent interpersonal, oral and written communication skills - especially the ability to communicate with warmth and build mentoring relationships over text/phoneCurrent or previous involvement in campus (student club/organizations, tutoring, orientation leader, work-study, etc.)Experience with data entry is a plusAbility to use discernment and clear judgment about the level of support and follow-up needed including following LGR's escalation protocols to identify and support students in needIn good academic standing and plan to be enrolled in college in the school year 2026-2027Training:College Success Coaches are expected to attend mandatory training in August 2026 and complete onboarding tasks before working with studentsMandatory training will happen virtuallyMore about the Position and Location:This is a part- time remote position that requires 5 to 8 hours per week. The schedule varies, but coaches are expected to commit to the position for a full year from August 2026 through August 2027. Flexibility will be offered for school breaks/personal breaks (not study abroad) as appropriate to meet program objectives and in consultation with your manager.Compensation:The hourly wage is at least $12.00/hour or your work location’s minimum wage - whichever is higher.This position runs from August 2026-August 2027
Optionally, you can add more information later (benefits, pre-screening questions, etc.)