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about 18 hours ago
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Job DescriptionAs Investigation Engineer - Medical Devices you will focus on investigating customer complaints related to medical devices and ensuring timely resolution in line with regulatory and quality standards. You will work on root cause analysis, product testing, and clear documentation to improve customer experience and compliance.ResponsibilitiesManage receipt, processing, and evaluation of complaint-related products and samplesConduct investigations into customer experiences and communicate findings across teamsPerform root cause analysis and formal product testing on infusion devicesDocument investigation results and conclusions in the complaint handling systemAnalyse complaint trends and identify opportunities for process improvementRecommend corrective and preventive actions based on investigation outcomesCollaborate with engineering, manufacturing, and quality teams to address issuesEnsure compliance with regulatory requirements and internal quality standardsPreferred Requirements:Engineering degree or HND/HNC in Electronic or Mechanical Engineering, or a minimum of two years of proven experience in an engineering role within the medical device, pharmaceutical, or related industriesSkilled in failure analysis and problem-solving for electromechanical devicesProficient in Microsoft Office Suite with strong reporting skillsComfortable working independently and collaboratively in a fast-paced environmentDetail-oriented with ability to manage multiple investigations accuratelyStrong communication skills for clear written and verbal updatesClick on apply if this sounds like you! BD is proud to be certified as a Top Employer 2026 in United Kingdom , reflecting our commitment to creating an exceptional working environmentAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.To learn more about BD visit https://bd.com/careers . Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Required Skills Communication, Complaint Management, Corrective and Preventive Action (CAPA), Microsoft Excel, Root Cause Analysis (RCA), Taking Initiative Optional Skills .Primary Work Location GBR Winnersh - Eskdale RoadAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs.Salary Range Information £33,300.00 - £50,775.00 GBP AnnualBecton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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