Priority DeadlineMay 7, 2026, 9a EST* (Every resume that submits before the priority deadline will be reviewed by a human; tailoring your resume to the job posting is encouraged.)About the roleThe Management Center (TMC) is seeking a Vice President (VP), Client Support to lead the Training Operations Team.Who We AreOur mission is to help leaders working for social change build and run more equitable, sustainable, and results-driven organizations. Founded in 2006, TMC is now a 45+ person, $12 million, remote organization. We’ve helped shape management and leadership practices for hundreds of influential organizations and tens of thousands of managers and staff, with a focus on social justice and educational equity organizations. Clients work on issues like advocating for educational equity, promoting immigration reform, fighting for racial/economic/gender justice, and protecting voting rights—helping them through coaching, training, and resources.What You’ll DoManaged by Wendy Guyton, the Managing Partner of Client Support, the VP, Client Support leads the Training Operations team (including managing two direct reports). The team delivers a seamless, equitable, and consistent experience for all training participants, from registration through training completion.The Training Operations team manages the organization’s online registration platform and oversees training logistics to ensure smooth coordination and integration across internal systems. Each year, they support more than 10,000 clients (participants) registering for approximately 400 public training sessions, and coordinate logistics for over 200 private trainings. The team ensures that public training registration is intuitive and efficient, and that training experiences are well-organized and executed without friction.In this role, you will focus on the following responsibilities (with opportunities to grow and expand your scope over time):Training operations logistics and client experience (~50%)Implement or coordinate the day-to-day work of the operations team, including supporting clients in navigating access to public trainings, registration, and troubleshooting issues.Own overall participant communication and participant experience of registration and logistics, including message content and the technical operation of delivery systems; ensure timely and accurate information aligned with TMC’s voice, brand, and values.Use data to inform short-term strategy for training registration and logistics and identify where more or different data is needed.Find opportunities for innovation and improvement and recommend solutions to streamline or enhance training operations.Collaborate with team leaders for training and marketing to provide input on client retention strategy.Maintain strong documentation about processes, systems, roles, and division of labor.Management (~20%)Lead the Training Operations team (currently 2 training operations staff) running registration and logistics for all training services.Actively manage staff toward their goals while building trust and followership; develop and retain talented, diverse staff while maintaining a high performance bar, providing feedback and coaching for skill development.Collaborate with team leaders to ensure the training operations team works effectively and efficiently with training, client intake, and marketing teams.Training operations technology (~20%)Manage the training management system (currently Arlo), including the relationship with the vendor and technical support team.Provide strategic thinking and leadership about the training management system, its relationship to the business, and its role in the tech ecosystem; propose and drive alternate approaches or selection/adoption of replacement technology when needed.Collaborate with internal leaders on Salesforce and WordPress (and other tech as needed) to ensure accurate/streamlined data and data integrations; design and maintain aligned data systems, policies, and procedures; spot, prevent, and troubleshoot issues; identify opportunities for ongoing learning for the operations team and resolve errors.Contracting (~10%)Manage the overall client contract process for TMC services and products.Ensure consistent contracting practices across TMC and serve as a resource for TMC staff on contract-related matters.Consult with external legal counsel as needed on complex contracting questions.Specific things this person would be doing nowClarifying roles, responsibilities, and distribution of work for each of the 3 people on the operations team (including yourself).Working with the web team and Arlo to fix formatting errors on key training registration pages.Developing a new protocol for bulk registration of public training participants from a single organization, ensuring a seamless client experience while meeting internal standards.Tracking registration patterns and forecasting training needs to meet demand, use training resources wisely, and meet budget projections.Leading the process to decide whether to replace training management software (and if so, how and when).Who You AreTo be successful in this role, you will contribute to our culture of excellence with heart. More specifically, you will have most of the following:Management Skills: demonstrated success managing a diverse, high-performing, human-centered team; effective delegator, communicator, and coach; accountable to ambitious goals for staff and vendors; build authentic relationships and communicate clearly and kindly with colleagues across levels; experience managing complex projects with multiple stakeholders; build organizational buy-in for changes to practices/tools and help people adapt; model deep commitment to learning and continuous improvement.Demonstrated Track Record of Advancing Racial and Gender Equity: understand systemic/implicit biases and inequities related to race, gender, and other identities; center equity, justice, inclusion, and belonging; proactively spot equity and inclusion issues and bring practical solutions; name and grapple with how your own identities play out in the work; create inclusive cultures and develop equitable processes/policies leveraging your power to lift up those on the margins.Driving Work with Attention to Detail: passion for making things work well; sustainably handle a large volume of work with multiple deadlines; high bar for accuracy and timeliness, including follow-up and follow-through; attention to detail without losing sight of the big picture; track patterns accurately and investigate abnormalities/potential errors; exhibit these qualities without succumbing to perfectionism or false urgency (and don’t expect that of colleagues).Strategic Thinking and Problem-Solving: understand connections/interdependencies between systems and spot ways to improve them; deeply empathize with user needs and maintain a consistent orientation toward getting clients/constituents what they need; use that understanding to inform strategic approaches; anticipate challenges/opportunities and devise creative, pragmatic, long-term solutions; exercise discernment and good judgment about where to invest resources.Data and Technology Skills: experience using databases and web-based systems to enter, review, and manage information accurately; exposure to improving/shaping systems even if not the technical owner; problem-solving, solutions-oriented approach; ability to learn new tools quickly (primarily Arlo; prior experience not required) and troubleshoot basic issues; understand how systems support day-to-day operations and participant experience; use tech thoughtfully without replacing clear communication or human connection.What Else You Should KnowEqual opportunity employer committed to racial and gender equity; particular effort to recruit candidates who identify as Black, Indigenous, people of color, and gender non-binary.Hiring process accessibility: you’ll need to upload a resume and answer questions (open text and multiple choice). Accommodations for submission can be requested by emailing hiring@managementcenter.org.The position can be based anywhere in the U.S. Full-time; travel 1–2 times a year might be involved.Salary range: $96,225 to $127,667 (exact salary depends on experience). Offer-making for salaries and benefits is negotiation-free; TMC determines the best possible offer based on relevant experience and demonstrated competencies. Annual performance evaluation may determine raises and promotions.Benefits include (but are not limited to): 90% of premiums covered by TMC for employees; 80% covered for spouses/domestic partners/dependents; life and long-term disability insurance and an Employee Assistance Program at no cost; option to enroll in pre-tax health and dependent care flex spending accounts; Hardship Fund wage supplement; additional 3.5% employer contribution to retirement fund with no match required; $100 per month stipend toward cell phone and internet; generous time off including 4 weeks of paid vacation for full-time staff and closure for 2 weeks at year-end.
