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24 days ago
Requirements and responsibilities
This is your chance to be part of an in-house Brands team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, for all of Hilton's unique brands! As a Area Manager Quality Assurance, you will support the team that leads our brands with the steadfast goal of strengthening and growing the Hilton portfolio. On the Quality Assurance team reporting to Senior Director Quality Assurance, you will coordinate training and evaluation of auditors, daily operations of the team, scoring model updates, UAT testing of QA systems, updating QA checklists and other projects while working directly with the global Senior Director.What you'll do during a typical day:Perform routine Quality Assurance evaluations and audits in tandem with direct reports to assess the quality of their auditsReview, edit and approve all audits crafted by the teamLead consistency exercises, assist with meeting content, preparation, and presentation, and participate in activities outside of QACommunicate brand standard compliance, QA, brand protocol, procedures, and Improvement PlansComplete projects and attend meetings assigned by QA leadership.How you'll collaborate with others:Address verbal and written inquiries and communications from the internal team, General Managers, Auditors, Owners, Senior Directors, Vice Presidents, Brand teams, Architecture, Design & Construction, and Human ResourcesProjects you'll take ownership of:Coordinate upcoming activities such as travel plans and hotel scheduling, ensuring downtime work is completed and submitted by established deadlinesHandle expenses incurred from travel completed/scheduled, both based upon monthly and yearly goals for yourself and your team.What It Takes to Make the StayYou have these minimum qualifications:Five (5) years in Quality Assurance, Multi-departmental hotel experienceFive (5) years of management experienceThree (3) years of experience as a Full Service General Manager or three (3) years as an executive committee member at a Full Service propertyValid Driver's LicenseWillingness to travel 70% of the timeExperience with Microsoft Office and SalesforceIt would be useful if you have:BA/BS Bachelor's DegreeFluency in a Foreign LanguageHow We'll Help You ThriveAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial futurePaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved onesCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)Generous paid time off (PTO) – Recharge, relax, and take time for what matters mostHealth & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family coveredFinancial security for your future – Our retirement plans make it easier to save for what's next*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.Join an Award-Winning Workplace CultureAt Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $85,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
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