Customer Support Consultant (Hospitality)

SupportYourApp

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Emma

You'll elevate global travel experiences by resolving inquiries and ensuring seamless customer journeys.

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10 days ago

Provide customer support services in the hospitality and travel sector by handling client inquiries, resolving issues, and ensuring a smooth customer experience across digital support channels.RequirementsExcellent English communication skills (C1 level, spoken and written)Minimum 6 months customer support experienceStrong analytical thinking and research abilityExperience in the travel or hospitality industry is an advantagePositive, proactive, and responsible attitudePersonal computer with at least 8GB RAMStable internet connection (minimum 50 Mbps download / 40 Mbps upload)Experience with Zendesk or similar CRM tools is a plusExperience handling support tickets is an advantageCustomer support, ticket handling, CRM usage, hospitality communication, issue resolution, and analytical problem-solving experience should be clearly demonstrated on CV with measurable improvements in response time, customer satisfaction, and resolution quality.

About SupportYourApp:

SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • Over 15 years of experience • Over 1200 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) 📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.

mission:

To create an ecosystem where the best of people and technology work together to turn a one-time customer into a lifelong client.

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Customer Support Consultant (Hospitality)

Emma

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