Requirements and responsibilities
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 25,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America and Europe, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.Location & work modeLinear is a remote-first company. This role is open to candidates based within U.S. and Canada Eastern or Central time zones. You can work from anywhere within those time zones. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.What you’ll doSupport customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discoveryInvestigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and RedditPartner with our engineering team to document and reproduce bugsSurface trends and insights from customer feedback to the team at large to inform product choicesLead select strategic projects to improve the support experience, internal knowledge sharing, and product operationsRequirementsPassion about technology, quality, and Linear’s missionExcellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.Based in U.S. or Canada Eastern or Central time onlyWhat we offerWe're a small, focused team that cares deeply about the quality of our work and the people we do it with. Here's what you can expect:Competitive salary and equityEmployee-friendly equity terms including early exercise in the US and extended exercise windowsDaily meal and coffee stipend on every workdayPaid co-working space or deskHealth coverage (based on country requirements)5 weeks paid vacation, plus local statutory holidays4 months paid parental leavePaid month off after 4 years & every 2 years thereafterRegular team events and off-sitesRemote-first with no required commuteLearn how we think and workA story about our mission: Read MeBuilding our teams: Why and how we do work trials at LinearHow we work: Designing remote work at LinearHow Linear uses Linear: How our Customer Experience team works in LinearA video series: Conversations on QualityOur recent Series C Fundraise and Giving our team liquidityLinear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)