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11 days ago
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About Checkmate 🛍 📲Checkmate is a multichannel offers network loved by 100M shoppers and 450+ leading brands.For shoppers, it's how they discover and save on the brands they love, with personalized cashback and offers across our app, email, and SMS.For brands, it's a new channel to reach and convert high-intent shoppers they can't find anywhere else. Hundreds of leading brands, including Brooklinen, Quay, and Summer Fridays, use Checkmate to drive incremental revenue, paying only when we deliver a sale.The combination is rare: a consumer product shoppers love and a performance engine brands depend on, powered by AI that knows exactly who to reach and how to convert.Backed by GV, Mantis VC, and DST Global. We're a remote-first team with hubs in LA and NYC, and a preference for hiring in or near major cities.The Role 💼We're hiring a Customer Success Manager to own our brand relationships from the first day of onboarding through renewal and expansion. You'll be the person brands trust to make Checkmate work for them: live fast, revenue early, and strong first results that turn into long-term partnerships.This is a high-ownership role on a small team. You'll carry your own book of brands, run those relationships end to end, and sit close to the revenue we deliver. If you like owning outcomes, moving fast, and being the reason a brand stays and grows, you'll thrive here.What You’ll Do ⚡Onboarding & ActivationLead onboarding for new brands, from kickoff through go-liveConfigure each brand's offers, channels, and audiences for their goalsSet success metrics and a clear first-30-days plan with every brandGet brands to first revenue quickly and cleanlyAccount ManagementOwn a book of brands as their main point of contactRun regular check-ins, business reviews, and performance recapsTrack account health, usage, and renewal timelinesGet ahead of risk before it reaches a renewalRetention & GrowthOwn renewals across your bookIdentify expansion opportunities and build the case with dataTurn strong results into case studies and referencesCross-Functional ExecutionWork with Rev Ops to translate performance into account actionsBring brand feedback to Product and Ops, and flag what mattersPartner with Sales on clean handoffs and account planningBuild for ScaleHelp standardize onboarding playbooks and account templatesImprove CS workflows and reduce manual stepsContribute to repeatable processes as the team growsWhy This Role MattersBrands come to Checkmate for incremental revenue. You're the person who makes sure they get it, and that they stay to get more. When your brands are live, growing, and renewing, the whole business compounds. This is one of the most direct lines to revenue we have, and it's yours to own.If you're not familiar with Checkmate already, please download Checkmate so you can get an understanding of the product before interviewing for this role: https://joincheckmate.onelink.me/VmLH/ax4wlljaWho You Are 🧬You build trust fast, and people want to keep working with youYou're energized by ownership and comfortable being the single point of accountability for an accountYou read the data, find the story in it, and turn it into a recommendation a brand will act onYou stay organized and move fast when you're juggling a lot at onceYou're genuinely curious about ecommerce and what makes brands growWhat You Bring 🎒3+ years in customer success, account management, or partnerships, ideally in martech, ecommerce, or SaaSA track record of retaining and growing a book of businessComfort with performance data and the ability to turn metrics into a clear narrativeSharp communication, whether you're running a business review or writing a follow-upBonus: you already know the DTC stack (Klaviyo, Attentive, Shopify) or have worked with DTC brandsWhy Join Checkmate 🚀Solve real problems: Help DTC brands unlock millions in missed revenueWork with top brands: Partner with category leaders like Brooklinen, Quay, and ColourPopGrowth opportunity: Exposure to AI, martech innovation, and fast-moving eCommerceCompensation & Benefits 💸Competitive base salary + commission packageEquity in a fast-growing, venture-backed companyTraditional medical/dental/vision/other healthcare coverage4 weeks PTO + health days401k planMonthly gym membership reimbursementCompany retreats and team get togethers 🏝Remote-first culture (preference for those near major cities - NYC, LA, SLC, Miami, Chicago, etc.)
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