Clubessential provides cloud-based software solutions to the private club and University & College athletic markets and is an Inc. 5000 fastest growing company. We are a lean, fast-paced, passionate team of professionals who thrive on delivering exceptional products and service to our clients and teammates. Our dedication to client success through technology innovation, industry expertise, exceptional customer support, and thoughtful design has helped us earn the trust of business leaders across country clubs, golf clubs, yacht clubs, social clubs, and leading collegiate athletic organizations, serving over 2,400 clients.The Customer Support Specialist I, Website Support provides technical assistance to clients using Clubessential websites and related digital products. This role serves as a frontline resource for troubleshooting website functionality, content display issues, integrations, and data-related concerns while delivering a high-quality client support experience. This position offers a wide variety of challenges and learning opportunities and requires strong troubleshooting skills, foundational knowledge of web technologies, and the ability to communicate technical concepts clearly to non-technical users.Responsibilities and DutiesServe as the first point of contact for high-volume client support and service requests via phone, email, chat, and voicemail, managing priorities across live channelsProvide level 1 technical support for Clubessential websites and related productsTroubleshoot website-related issues including layout, styling, content display, navigation, permissions, and integrationsUse foundational knowledge of HTML and CSS to diagnose and resolve front-end website issuesInvestigate data-related issues using basic SQL queries or reporting tools, when applicableActively listen to assess client needs and provide effective, value-added solutionsClearly explain technical issues and resolutions to clients with varying levels of technical knowledgeDocument all client interactions, troubleshooting steps, and resolutions in CRM systemsIdentify critical support needs and ensure timely resolution, including warm transfers to higher-level support teams when appropriateMaintain working knowledge of product updates, website enhancements, and support best practicesQualifications and Experience RequiredPassion for delivering exceptional service and building positive client relationships across multiple communication channelsTechnical aptitude with curiosity for how websites and software systems workFoundational knowledge of HTML and CSS, with the ability to troubleshoot and interpret front-end website issuesExposure to SQL or data querying concepts preferred, including the ability to investigate and validate data issuesSelf-motivated team player with a positive outlook and strong work ethicStrong problem-solving skills, able to think on your feet to troubleshoot issues and guide clients to a resolutionAbility to explain technical concepts clearly to non-technical usersArticulate, confident, and friendly communication skillsAbility to multitask effectively in an energetic, fast-paced environmentProven ability to work effectively across teams, balancing client urgency with internal coordination to ensure accurate and efficient outcomesAbility to multitask and manage priorities effectively in a fast-paced, high-volume support environmentClubessential Holdings is an equal opportunity employer dedicated to building a diverse and inclusive workplace. Our company thrives upon the mutual respect and understanding between its employees, and as such, all qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), gender, gender identity, sexual orientation, veteran status, physical or mental disability, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Clubessential Holdings maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflects the Company's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Important Notice Regarding Email Communication from Clubessential HoldingsPlease be advised that Clubessential Holdings will only contact you using email addresses with the domain name of clubessentialholdings.com. We have been made aware of attempts to impersonate our company using domains such as clubessentialcareers.com. These emails are not affiliated with Clubessential Holdings and may be part of a scam. We strongly advise against engaging with any correspondence that does not originate from an official clubessentialholdings.com email address. If you receive a suspicious email or have any questions or concerns, please contact us directly at recruiting@clubessentialholdings.com. Your security and trust are important to us.
