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about 1 month ago
Requirements and responsibilities
About TelnyxTelnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a private, global, multi-cloud IP network, to bringing hyperlocal edge technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.The RoleAs a Solutions Engineer for LATAM, you will partner closely with Account Executives, Sales Development Representatives, Product, and Engineering to help customers understand, evaluate, and implement Telnyx solutions across Latin America.You will act as the technical expert throughout the sales cycle: leading technical discovery, delivering product demos, designing solution architectures, answering customer questions, supporting proof-of-concept work, and helping remove technical blockers that could slow or prevent a deal from closing.This role is ideal for someone who understands telecom, cloud infrastructure, networking, SIP/VoIP, contact center technology, APIs, or AI-powered communications, and who enjoys translating technical capabilities into clear business value for customers across LATAM.You should be comfortable engaging with a wide range of audiences, from developers and technical champions to product leaders, CTOs, CIOs, and business executives. Fluency in English plus Spanish and/or Portuguese is important for supporting customers across the region.ResponsibilitiesPartner with the LATAM sales team to own the technical side of customer opportunities from discovery through closeLead technical discovery to understand customer requirements, current architecture, pain points, and business goalsRecommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx productsDeliver technical presentations, product demonstrations, workshops, and proof-of-concept supportExplain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AIHelp customers evaluate Telnyx APIs, network capabilities, and communications infrastructureIdentify technical objections and work with Sales, Product, and Engineering to resolve blockersSupport customer and partner integrations in real-world environmentsBuild lightweight prototypes or demos that show how Telnyx products can solve customer problemsMaintain deep knowledge of Telnyx's existing and future productsServe as the voice of the customer by sharing technical feedback with Product and Engineering teamsSupport customer meetings, partner conversations, trade shows, and regional events as neededWhat We're Looking For3+ years of professional experience, including at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical ArchitectureStrong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologiesExperience explaining complex technical concepts to both technical and non-technical audiencesAbility to translate business requirements into technical solutions and implementation plansStrong presentation and demo skillsExperience working with sales teams during technical discovery, evaluation, POC, and closing stagesHands-on technical curiosity and comfort learning new products quicklyBusiness acumen and ability to connect technical value to customer outcomesFluency in English plus Spanish and/or PortugueseBased in Sao Paulo, Brazil or Mexico City, Mexico, with ability to support LATAM customers and travel as neededNice to HaveExperience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, or next-generation carrier technologiesExperience with AI integrations, Voice AI, conversational AI, machine learning, natural language processing, or AI-powered customer experience toolsExperience building full-stack applications or working with modern programming languages and APIsExperience selling or supporting cloud solutions for sales, support, marketing, or customer engagement teamsPrevious experience in telecom, software engineering, networking, storage, contact center, or technical support environmentsFluency across English, Spanish, and Portuguese is a strong plusWhy TelnyxTelnyx sits at the intersection of telecom infrastructure, APIs, wireless connectivity, and AI. As a Solutions Engineer, you will help customers across LATAM build better communications experiences while working with a technical product portfolio that spans real-time voice, messaging, wireless, networking, and AI-powered automation.This is a high-impact role for someone who wants to work closely with customers, influence technical sales strategy, and help grow Telnyx's presence across Latin America.