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For one of our client, we are looking for an Associate Product Manager to join a growing international Product team.This is an exciting opportunity for someone at the beginning of their product career who wants to contribute to the discovery, development, and delivery of a world-class lottery platform and gaming experiences used by customers worldwide.You will work closely with Product Managers and collaborate across Operations, Customer Support, Engineering, QA, Design, and other business teams. The role focuses on improving operator workflows, player support journeys, back-office tools, automation, and operational processes.Our partners are industry leaders and a trusted partner to more than 60 lotteries worldwide, known for their high-quality instant ticket products, licensed games, retail merchandising solutions, and continuous innovation.What You Will Do:Partner with Operations, Customer Support, and other stakeholders to understand operational challenges and player support journeysIdentify pain points and opportunities to improve internal tools, workflows, and business processesCollaborate with Engineering, QA, and Design teams to understand system behaviour and translate business needs into clear product requirementsAnalyse operational workflows and production issues to identify inefficiencies and opportunities for automation and optimisationWrite and refine user stories, acceptance criteria, and other product documentationSupport Product Managers with product discovery, requirements gathering, backlog management, and feature deliveryParticipate in sprint planning, backlog refinement, and other Agile ceremoniesMonitor product performance and gather feedback from operators, support teams, and business stakeholdersUse data, customer feedback, operational insights, and system knowledge to validate problems and assess potential solutionsHelp measure the impact of product improvements and identify opportunities for further developmentQualifications, Skills and Experience:1–3 years of experience working with software products in product management, product ownership, business analysis, design, testing, or a similar capacityPost-secondary education in Business Administration, Computer Science, Engineering, or another relevant fieldExperience writing or refining user stories, acceptance criteria, and product requirementsStrong technical curiosity and confidence working with software systems, integrations, APIs, workflows, and business processesStrong analytical and problem-solving skills, with the ability to use data and customer insights to support product decisionsAbility to understand complex processes and turn them into clear, actionable improvementsExcellent written and verbal communication skills in EnglishAbility to collaborate effectively with both technical and business stakeholdersStrong organisational skills and attention to detailA proactive and self-motivated approach, with a willingness to take initiativeAdaptability and confidence working with changing priorities, ambiguity, and uncertaintyNice to Have:Exposure to workflow orchestration platforms such as CamundaExperience with process automation tools, business configuration, or system integrationsUnderstanding of the lottery, gaming, or other regulated industriesPrevious experience in a call centre, Customer Support, Operations, or back-office environmentExperience working with international and cross-functional product teamsWhat They Offer:A truly collaborative and supportive working environmentThe opportunity to learn from experienced Product Managers and grow within the Product teamCollaboration with international teams across Bulgaria, Canada, Iceland, Serbia, and the UKOffice space with on-site parkingPrivate health insuranceLearning and development budgetProfit sharing – every role plays a part in the company’s successBudget for sports activitiesTeam-building and social activitiesEmployee referral bonusesHybrid work environmentAdditional perk holidays
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