The Salesforce Project Manager is responsible for the successful execution of Salesforce consulting engagements, owning project schedule, budget and hours, resource planning, risks, status reporting, and day-to-day delivery execution.The Project Manager provides the operational discipline required to keep engagements on plan and ensures project leadership has clear visibility into project health. This role works closely with the Engagement Manager, Solution Architect, consultants, and delivery team to coordinate execution, proactively identify risks and variances, and drive issues to resolution.The Project Manager owns the management of the project; the Engagement Manager owns the executive client relationship and overall engagement success, while the Solution Architect owns solution architecture and technical integrity.This is a permanent remote opportunity in the Philippines. Candidates should be comfortable working primarily during US business hours and collaborating with global teams.What You Will Be Doing:Own day-to-day execution of Salesforce implementation and consulting engagementsDevelop, maintain, and manage the integrated project plan, schedule, milestones, dependencies, and delivery commitmentsOwn project financial management at the delivery level, including budgeted hours, actual hours, forecasted hours, and estimate-to-completeTrack resource utilization and burn against the Statement of Work and approved project budgetIdentify budget and hours variances early and communicate potential overruns before they materially impact project performanceDevelop and maintain resource plans based on project scope, schedule, skills, and delivery requirementsCoordinate resource assignments and identify capacity or skill gaps that may impact deliveryPartner with practice and resource leadership to address staffing requirements and changesMaintain project forecasts and communicate changes in expected resource demandManage project scope against contractual commitments and identify requests or activities that may require change controlPartner with the Engagement Manager when scope, budget, timeline, or client expectations require commercial or executive-level resolutionMaintain and actively manage project risks, assumptions, issues, and dependenciesIdentify delivery risks early, establish mitigation plans, assign owners, and track actions through resolutionEscalate material delivery, financial, resource, scope, and client risks to the Engagement ManagerCoordinate resolution of escalated issues across client stakeholders, project teams, account leadership, and TTEC Digital leadershipFacilitate project kickoff, planning sessions, team meetings, status meetings, and other project governance activitiesProduce clear and accurate weekly project status reports covering schedule, accomplishments, upcoming activities, budget, risks, issues, dependencies, and decisionsMaintain appropriate project documentation, decision logs, action items, RAID logs, and project governance artifactsCoordinate delivery activities across Solution Architects, Consultants, Business Analysts, Developers, Quality Engineers, client resources, and third-party partnersEnsure team members understand assigned work, milestones, dependencies, and delivery expectationsTrack deliverables and coordinate reviews and approvals required to maintain the project scheduleCoordinate testing, UAT, release readiness, deployment, and go-live activities from a project management perspectiveFacilitate Agile ceremonies and support Agile, Waterfall, or hybrid delivery methodologies based on engagement requirementsMonitor delivery performance and work with project leadership to remove blockers and improve team executionSupport project change-control processes by documenting scope changes, estimating delivery impacts, and coordinating required approvalsEnsure project execution remains aligned with the Statement of Work, agreed delivery methodology, and TTEC Digital delivery standardsSupport project closure, including completion of deliverables, financial reconciliation, lessons learned, and transition to managed services or ongoing client operations where applicableWhat You Will Bring:5+ years of project management, technology delivery, or professional services experienceExperience managing technology implementation or digital transformation projects in a consulting or client-facing environmentExperience managing project budgets using labor hours, resource forecasts, burn rates, and estimate-to-completeDemonstrated ability to identify budget variances and take corrective action before projects exceed planned hoursExperience developing and managing project schedules, resource plans, milestones, dependencies, and delivery forecastsStrong understanding of project scope management and change-control processesExperience managing risks, assumptions, issues, dependencies, and mitigation plansExperience coordinating cross-functional delivery teams consisting of functional and technical resourcesExperience producing and presenting project status reports to client and internal stakeholdersExperience working with Statements of Work, project assumptions, deliverables, and contractual commitmentsExperience with Agile/Scrum, Waterfall, and hybrid delivery methodologiesStrong organizational skills with the ability to manage multiple priorities, dependencies, and workstreamsStrong written and verbal communication skillsAbility to communicate project challenges clearly and objectively without allowing issues to remain unresolvedAbility to build productive relationships with clients, delivery teams, account leadership, and third-party partnersStrong problem-solving, negotiation, and conflict-resolution skillsAbility to operate effectively within globally distributed delivery teamsExperience delivering Salesforce or other enterprise CRM/CX implementations strongly preferredCertifications & Professional DevelopmentProfessional certifications are strongly valued and are an important part of continued development within the TTEC Digital Salesforce practice.Relevant certifications include:Project Management Professional (PMP)Certified ScrumMaster (CSM)PMI Agile Certified Practitioner (PMI-ACP)SAFe certificationsOther recognized project management, Agile, or delivery management certificationsSalesforce Certified AdministratorCandidates should demonstrate a commitment to maintaining relevant professional certifications and continuing to develop their knowledge of Salesforce delivery, project management methodologies, and emerging technologies.The Project Manager is not expected to serve as the Salesforce Solution Architect or primary technical authority but should maintain sufficient Salesforce platform and implementation knowledge to effectively plan, manage, and govern Salesforce engagements.About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
about 1 month ago