Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries.We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.Why is this role important to us?The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.Key Responsibilities:Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.What We Are Looking For:Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).Mindset & Ownership: You don't just ask "how"—you dig deep into "why." Driven by high curiosity, proactivity, personal accountability, and strong time management skills.Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.✨ Why you’ll love working at Precoro:Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.Flexible hours: We care about results, not how long you sit at your desk.26 days off annually: 15 vacation days + 11 public holidays.Medical insurance: Available after six months.Unlimited sick leave: No medical certificate required. Your health matters most.Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.📋 What to Expect:HR Interview (45 min)Practical Test TaskInterview with the Hiring Manager (60 min)Job Offer & Welcome to the Team! 🚀We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.
8 days ago