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Responsibilities
As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our agentic, generative, search & discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energized by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities. You’ll work across a variety of customer architectures and use cases, helping teams design performant, scalable solutions while championing technical excellence.You will also support our Professional and Expert Foundation offerings, acting as a Technical Owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.Success in this role means being proactive, reliable, and collaborative, balancing customer-facing delivery with internal best practices such as strong documentation habits and ongoing knowledge sharing.YOUR ROLE WILL CONSIST OFAct as a consultant on a variety of customers, delivering ad-hoc services tailored around their needsScope, shape and present technical workshops to drive Algolia’s adoptionAdvise Algolia’s customers on the best technical and industry practices around search implementation and optimizationWork closely with your account’s Customer Success Manager to ensure the customer’s long term health through a world-class support experience.Work across the organisation and escalate as necessary for confirmation of solutions or other options.Partner with Product Teams and Engineering to develop subject matter expertise and serve as a product expert to your customers.Develop, maintain and present comprehensive case status reports to customers on a regularly scheduled meeting.Proactively identify and work with the customer to resolve technical risks and bottlenecks.Provide guidance on how to optimise the use of their environment.YOU MIGHT BE A FIT IF YOU HAVE4+ years experience in a customer-facing technical role (CSE, SE, SA, consultant), ideally in the SaaS spaceFunctional knowledge of at least one programming language such as: JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, PythonExperience with REST API, database management, and web development technologiesExperience delivering technical workshops of various nature (training, knowledge transfer, implementation, code review)A lifelong learning and growth mindsetStrong desire to help people solve problems with the ability to explain complex technical concepts to a broad audienceProficiency in communicating complex technical issues to both technical and non-technical audiences via phone and email channelsExcellence in time management, task prioritization, and evaluation of situational urgencyTravel to customers' locations may be required occasionallyNICE TO HAVEExperience implementing or optimising search & discovery experiencesExperience designing and developing generative AI and agentic applicationExperience working in a high-growth SaaS environment Familiarity with iOS & Android platforms.Experience supporting open-source projects & their GitHub communities.Experience with Shopify, Magento, and Salesforce a plusFLEXIBLE WORKPLACE STRATEGY:Algolia’s flexible workplace model is designed to empower all Algolians to fulfill our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location. Algolia is a high-trust environment and many of our team members have the autonomy to choose where they want to work and when. We have a global presence with offices in Paris, NYC, London, Sydney and Bucharest, however we also offer many of our team members the option to work remotely either as fully remote or hybrid-remote employees. Positions listed as "Remote" are only available for remote work within the specified country. Positions listed within a specific city are only available in that location - depending on the role it may be available with either a hybrid-remote or in-office schedule.WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.TRUST - Willingness to trust our co-workers and to take ownership.CANDOR - Ability to receive and give constructive feedback.CARE - Genuine care about other team members, our clients and the decisions we make in the company.HUMILITY - Aptitude for learning from others, putting ego aside.
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