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Responsibilities
About the Role:
- We are looking for an organized, detail-oriented, and patient-focused Healthcare Virtual Assistant with experience using athenahealth and monday.com.
- This role will support a U.S.-based healthcare team with patient coordination, scheduling, administrative workflows, documentation, and task management.
- The ideal candidate understands the importance of accuracy, timely follow-up, and confidentiality when working in a healthcare environment.
Key Responsibilities:
- Manage patient information and administrative workflows in athenahealth.
- Schedule, reschedule, and confirm patient appointments.
- Assist with patient intake, referrals, and follow-ups.
- Update patient demographics and maintain accurate records.
- Monitor outstanding administrative tasks and ensure timely completion.
- Communicate with patients, providers, pharmacies, insurance companies, and other healthcare partners as needed.
- Assist with insurance eligibility, authorizations, referrals, or medical records coordination based on practice needs.
- Track tasks, patient follow-ups, deadlines, and workflow statuses in monday.com.
- Create and update monday.com items, notes, statuses, and assignments.
- Maintain accurate documentation of calls, emails, and follow-up activities.
- Support inbox management, data entry, and other healthcare administrative tasks.
- Follow HIPAA and patient confidentiality requirements at all times.
Qualifications:
- Previous experience as a Healthcare/Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, or Healthcare Administrative Assistant.
- Hands-on experience with athenahealth strongly preferred.
- Experience using monday.com for task or workflow management.
- Familiarity with patient scheduling, referrals, medical records, and healthcare administrative workflows.
- Strong written and spoken English communication skills.
- Excellent attention to detail and organizational skills.
- Comfortable communicating with patients by phone, email, and/or text.
- Able to manage multiple priorities and follow up consistently.
- Knowledge of HIPAA and patient confidentiality requirements.
- Reliable and able to work independently in a remote environment.
Preferred Qualifications:
- Candidates with direct experience supporting a U.S.-based medical practice and using athenahealth and monday.com in their day-to-day workflow.
Indefinitely open
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