Sales-Oriented Order Taker / Customer Service Representative (Virtual Assistant) at Talent Bridging | Torre
Sales-Oriented Order Taker / Customer Service Representative (Virtual Assistant)

Sales-Oriented Order Taker / Customer Service Representative (Virtual Assistant)

Full-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation USD6/hour
Negotiable
location_on
Remote (specific timezone)
public
GMT-06:00 to GMT-04:00
Posted 2 days ago

Responsibilities


Position: Sales-Oriented Order Taker / Customer Service Representative (Virtual Assistant). Schedule: 40 - 45 hours per week EST. Schedule Breakdown: - 09:00 AM - 05:00 PM EST Sunday. - 08:00 AM - 04:00 PM EST Monday-Thursday. - 08:00 AM - 01:00 PM EST Friday. Sales & Customer Service: - Handle inbound sales calls and customer messages for regular food orders. - Upsell and cross-sell menu items, bestsellers, add-ons, and upgrades to maximize order value. - Guide undecided customers through targeted questions and personalized recommendations. - Answer inquiries about menu items, pricing, availability, and delivery options. - Process orders accurately using Shipmate or designated ordering platforms. - Handle service recovery and customer concerns professionally to maintain satisfaction and encourage repeat business. - Coordinate with kitchen and dispatch teams to ensure timely order fulfillment. Restaurant Operations & Administrative Support: - Update menu items, kitchen descriptions, pricing, and category structures in the ordering system. - Manage menu deactivations, remove retired items, and conduct menu audits to maintain accuracy. - Monitor the primary inbox, triage communications, and route requests to the appropriate team members. - Complete additional administrative and operational tasks assigned by the office manager. - Use Asana or similar tools to manage tasks, follow-ups, and deadlines. Requirements: - Experience in sales, customer service, call handling, or order processing; restaurant experience is a plus. - Strong sales and persuasion skills, including upselling and cross-selling. - Excellent English communication and a confident, professional phone presence; Spanish-English bilingual candidates preferred. - Ability to guide customers toward purchasing decisions without being pushy. - Strong attention to detail, organization, multitasking, and problem-solving skills. - Familiarity with POS systems, Revel, online ordering platforms, or Asana is an advantage. - Willingness to learn basic Yiddish vocabulary for customer interactions. - Ability to work efficiently under pressure in a high-volume environment. - Reliable internet connection and a quiet workspace.
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