Technical Program Manager (TPM) for Contact Center Modernization (AWS Connect, Salesforce) at Seven Hills Group Technologies Inc. | Torre
Technical Program Manager (TPM) for Contact Center Modernization (AWS Connect, Salesforce)
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Technical Program Manager (TPM) for Contact Center Modernization (AWS Connect, Salesforce)

Seven Hills Group Technologies Inc.
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Full-time

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Remote (for United States residents)
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 3 days ago

Responsibilities

We are looking for a strong Technical Program Manager (TPM) to lead an end-to-end Contact Center Modernization initiative involving migration from legacy systems to AWS Connect with complex Salesforce Service Cloud/CRM integration.Must-Have RequirementsProven experience managing large-scale Call Center / Contact Center migrationsStrong stakeholder management and executive-level communicationAbility to bridge business leadership and technical engineering teamsExperience with AWS Connect architectureUnderstanding of call routing workflowsExperience with Salesforce Service Cloud / CRM integrationsStrong program/project planning, risk management, and cross-functional
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