Requirements Experience Needed/Responsibilities: - Take inbound travel requests and interface with clients to gather their preferences - Work with luxury clients to book all arrangements (flights, hotels, cruises, packages) - Input all bookings into itinerary and commission-tracking / CRM systems - Reconfirm every detail as the trip approaches - Be on-call during live trips to handle any issues in real time - Systems component: help design workflows, connect CRMs, and identify API automations to make the role more efficient Good to have: - Super-user experience with travel concierge systems — Safari Portal and Tern especially (also Travify, Fora); current team underutilizes these, so a power user would unlock significant value - Spanish fluency (emerging Mexico opportunities) - Based in South Africa - Self-starter who can run with tasks without oversight; critical thinker and proactive communicator - High emotional intelligence — able to handle service recovery, not just escalate issues Non-negotiable Requirements: - Travel experience with booking and managing itineraries (5+ years, bookings, payments, deposits, suppliers) - Excellent customer service and executive-level communication this is a client facing role (comfortable with C-suite and high-net-worth clients) - English as a first language, perfect english fluency Industry/Tools Experience: - 5+ years in travel as a concierge, experience with concierge and booking - Safari Portal and Tern (primary systems in use) Benefits We’re all about uplifting lives in Coconut and we make sure we provide benefits that support work-life balance, well-being, and growth. Here’s what you can look forward to as part of the Coconut Community! ✨ ✅ Competitive Salary – We recognize your skills and experience with a great compensation package. ✅ 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? ✅ Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! ✅ US Holidays Off – Enjoy 12 paid US holidays throughout the year. ✅ Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. ✅ Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. ✅ Life Insurance* – Our full-time HMO plan includes life insurance for extra peace of mind. ✅ Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. ✅ Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! ✅ Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! ✅ Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. Some benefits may vary. Full details will be provided during the onboarding process.

Luxury Travel Designer / Travel Concierge

Emma

Responsibilities

Skills wanted:

Language(s) required:

Andrei Enrico Verified

About Coconut VA:

mission:

www.trycoconut.com/

Admin access needed