Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application.Who we’re looking forWe are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. Who is HiltiThe Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career.What you’ll be doingThe primary responsibilities for our next Customer Success Manager will be to:Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows.Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.Build and maintain long-lasting relationships with Fieldwire clients.Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.Assist the product team in identifying issues and communicating customer feedback for product improvements.Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences:3+ years of professional construction experience, preferably with a combination of field and office management roles; with local construction experience in GermanyFluency in German and EnglishLocation based in AustriaExcellent presentation and communication skillsSelf-motivated and highly organized, with strong time management skillsDiplomacy and patience when working through customer issuesComfortable communicating with anyone, from tradesmen to senior-level managersbasic understanding of construction process from design to completionAn understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budgetAbility to creatively brainstorm unique solutions to client issues relevant to their needsDesire to learn in a dynamic startup environmentCore competencies:Relationship buildingProblem solving (industry knowledge -> concise/actionable recommendations)Planning and organizationAdaptabilityCommunicationWhy Fieldwire?The field-first construction platform for less busywork and more building. Trusted on 4M+ projects worldwide, Fieldwire by Hilti gives crews reliable access to plans, tasks, and updates on one simple platform. It unites the field and office around a single, transparent source of truth, keeping teams aligned from start to finish. Designed for easy adoption, crews gain real-time visibility into progress, clear ownership of work, and the context to make confident decisions. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job. Learn more at Fieldwire.com.Where is the job located?This is a remote role, but must be based in Austria.Up to 20% travel may be required within Germany, Austria, Switzerland for team meetings.

Customer Success Manager

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About Fieldwire by Hilti:

www.fieldwire.com/

Admin access needed