What you'll doHandle customer support primarily through email and live chatTroubleshoot software, integrations, hardware, and user issuesOwn customer issues from start to resolutionSupport customer onboarding and software implementationConfigure systems and verify end-to-end functionalityTrain customers and improve help documentationWork closely with Product, Engineering, Sales & Customer SuccessIdentify recurring issues and help improve processesWhat we're looking for2+ years of technical/software customer support experienceStrong technical curiosity and ability to learn complex software quicklyExcellent written EnglishStrong troubleshooting and critical-thinking skillsComfortable working without scripts or rigid processesExcellent organization and follow-throughExperience in a startup or high-growth tech environment is a strong plusSaaS, POS, CRM, implementation, onboarding, Shopify/e-commerce, payments, or retail experience is highly valuedBonus: Jewelry or retail experience, especially combined with a technical background.Independent ContractorTuesday–Saturday | 1:00 PM–9:30 PM EST OR Sunday–Thursday | 1:00 PM–9:30 PM EST. Two consecutive days off depending on the assigned schedule.🌎 Remote If you're the kind of person who doesn't just say "I don't know" but instead says "Let me figure this out" — we'd love to hear from you.

SaaS Technical Customer Service Representative (Independent Contractor)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Roger Ramirez

Roger Ramirez

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