About the roleAs a Payroll Connections Manager, you will lead a dynamic team of Payroll Connection Specialists responsible for driving efficiency, velocity, and enabling payroll connections for our clients. You will be accountable for hitting key performance metrics, identifying and solving operational blockers, and leading your team to consistently enable a high volume of payroll connection while delivering an exceptional customer experience. If you are energized by metrics, people development, and fast-changing environments, this is the opportunity for you. We move at 24,791 mph - you should be ready to lead at speed.What you get to do every dayLead and mentor a team of Payroll Connection Specialists to help them achieve both individual career growth and business objectives.Serve as the primary escalation point for the Payroll Integrations team, stepping in to resolve complex blockers for individual team members.Define team goals, key results (OKRs), and performance metrics to continuously drive productivity and quality.Refine existing operational workflows to improve efficiency, scale capacity, and support organizational growth.Investigate integration issues, identify root causes, and partner cross-functionally to implement long-term solutions.Guide clients through establishing technical connections across 400+ payroll providers.Serve as the subject matter expert and primary liaison for Payroll Integrations, educating internal and external business partners.Partner with stakeholders across Human Interest to streamline and optimize 401(k) contribution processing.Champion a culture of accountability, ownership, and continuous improvement while fostering a fun, energetic, and collaborative team environment.What you bring to the role3+ years in a SaaS environment or the retirement industry (experience in payroll or 401(k) contribution processing preferred).1-2+ years of experience in a team lead, supervisory, or direct people management role.Proven track record managing high-volume accounts and overseeing complex projects or implementations.Previous experience leading a team is a plus.Experienced in defining goals, success metrics, and key performance indicators (KPIs) to measure and drive team productivity.Demonstrated ability to streamline operations, improve efficiency, and execute against aggressive targets.Skilled at prioritizing competing demands, determining urgency, and executing detailed action plans in a fast-paced, high-growth software environment.Exceptional written, verbal, and presentation skills with a track record of effective collaboration across departments and organizational levels.Strong interpersonal skills with a knack for guiding teams, resolving conflicts, and making sound decisions under pressure.Bachelor’s degree in Business, Operations, or a related discipline preferred.Why you will love working at Human InterestHuman Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.Join Human Interest and make a lasting impact by shaping the future of retirement.Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $85,000 - $90,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.BenefitsA great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan feesTop-of-the-line health plans, as well as dental and vision insuranceCompetitive time off and parental leaveAddition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellnessLyra: Enhanced Mental Health Support for Employees and dependentsCarrot: Fertility healthcare and family forming benefitsCandidly: Student loan resource to help you and your family plan, borrow, and repay student debtMonthly work-from-home stipend; quarterly lifestyle stipendEngaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie.Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. Employment with Human Interest is at-will, meaning either you or the company may terminate employment at any time, with or without cause or notice, except as otherwise provided by law or written agreement.
8 days ago