Job Summary: - We are seeking an experienced Customer Service Representative to provide exceptional support to customers in a fast-paced, high-volume call center environment. - The ideal candidate will have strong customer service experience, excellent communication skills, and hands-on experience using Salesforce CRM. - This role requires someone who is customer-focused, detail-oriented, and comfortable navigating multiple systems while delivering outstanding service. Responsibilities: - Handle high-volume inbound customer inquiries via phone, email, and chat. - Provide exceptional customer service by resolving inquiries, complaints, and account-related issues. - Accurately document customer interactions and case details in Salesforce CRM. - Research customer accounts and provide timely, effective issue resolution. - Escalate complex issues to appropriate internal teams while maintaining ownership of customer cases. - Navigate multiple systems simultaneously to support customer requests and maintain accurate records. - Meet established productivity, quality, and customer satisfaction metrics. - Maintain professionalism, empathy, and confidentiality during all customer interactions. Required Qualifications: - 3+ years of Customer Service or Call Center experience. - Hands-on Salesforce CRM experience (Required). - Experience supporting customers in a high-volume inbound call center environment. - Strong verbal and written communication skills. - Excellent problem-solving and conflict-resolution abilities. - Ability to multitask and navigate multiple applications simultaneously. - Proficient with Microsoft Office applications. - Experience documenting customer interactions and maintaining accurate records. Preferred Qualifications: - Experience working for a Fortune 100 or other large corporate enterprise environment. - Experience with Genesys, Zendesk, ServiceNow, or other CRM/contact center platforms. - Experience in healthcare, insurance, banking, financial services, or other customer-facing corporate environments. - Previous remote customer support experience. Preferred Background: - We are particularly interested in candidates with experience from large enterprise organizations such as Fortune 100 companies, major healthcare organizations, financial institutions, insurance companies, telecommunications providers, or global customer service organizations.

Customer Support Representative

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

Sulthan Meera

Sulthan Meera

About NextGen IS:

mission:

www.nextgen-is.com/

Admin access needed