For companies:
For professionals:
For everyone:
For developers:
Responsibilities
Job OverviewIn this role, you will be responsible for monitoring, processing data, analyzing error trends, and performing operational support activities across business-critical systems.You will support real-time, hourly, daily, and weekly reporting systems, ensuring data integrity, availability, and service reliability, while contributing to application support and service delivery.Key ResponsibilitiesMonitoring & OperationsMonitor platform components to ensure all operations are running as expected.Run and oversee daily, weekly, and monthly deliverables.Ensure client acknowledgment of data quality and accuracy.Data Management & AnalysisPerform data management activities ensuring data quality and proper ingestion.Analyze error trends and support data integrity processes.Troubleshooting & SupportTroubleshoot data and production environment issues using logs and monitoring tools.Respond to operational issues via phone, email, or other communication channels.Resolve incidents in line with SLAs and operational procedures.Ticketing & EscalationHandle client requests, issues, and escalations through ticketing systems.Follow incident and problem management processes.Escalate issues to Level 2 support with proper troubleshooting evidence.CollaborationWork closely with engineering teams for issue resolution and escalations.Ensure smooth handover of complex issues when required.Qualifications & Requirements1–2 years of experience in a technical support or operations role.Fresh graduates with strong motivation are encouraged to apply.Basic to intermediate knowledge of SQL, databases, and Linux systems.Familiarity with monitoring tools and ticketing systems is a plus.Ability to work in 24/7 shift-based environments.Strong verbal and written communication skills in English.Strong time management and organizational skills.Proactive mindset with the ability to take initiative.Bachelor's degree in Engineering, Computer Science, or a related field.
This job post is closed.