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Responsibilities
As a Senior Client Success Partner, you will develop and maintain relationships across our client base, ranging from executive clinical and operational leadership to the front line end users of our solutions. The Sr CSP is a critical link between Qventus and the client and is responsible for effective communication and coordination between external stakeholders and internal Product and Delivery teams. The Sr CSP will serve as the overall engagement manager from customer kickoff through go-live and ongoing success, creating and maintaining a complex and cross-functional project plan with a matrixed team. You will wear a number of hats, combining aspects of complex engagement management, account management, product management, and analytics. The Sr CSP will develop deep knowledge of the Qventus suite of products to successfully deploy them, think creatively about new use cases for the product, lead account strategy, and drive value for our customers. Key Responsibilities:Serve as the owner and accountable team member for assigned accounts/customers with limited oversightEffectively lead complex engagements with matrixed teams (technical and operational) Articulate Qventus’ value proposition and create value for customers by establishing clearly defined business outcomes.Build quarterly success plans with the appropriately identified cross-functional teams, objectives, timelines, risks, and metrics needed to achieve goalsAccountable for driving engagement with the Qventus platform across customers by creating and executing thorough and action-oriented plansLeverages deep functional expertise in order to sustain buy-in from core users and executives around workflows and solution adoptionProactively identify new workflows and expansion opportunities in each account to drive value for both the customer and QventusCreate a customer base who is excited about Qventus and serves as a reference for prospective customersMaintain and demonstrates the ability to manage customer relationships, from the client executive team to front-line leadershipWhat We’re Looking ForMust have 5+ years of professional experience working at a leading healthcare consulting firm or in a professional services role at a workflow-oriented SaaS companyProject management experience for complex implementations in the provider-side healthcare settingKnowledge of provider-side hospital operationsA track record of applying strong quantitative and analytical skills in prior rolesAbility to travel up to 25-35% nationwideBonus Points ForBusiness development, sales, or account management/growth experienceKnowledge of the landscape of acute care patient flow processes, challenges, and solutionsChange management experienceExperience working with product managers, engineers, and technical teams.Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.Salary Range$140,000—$160,000 USD
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