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Responsibilities
Why do we have this role?ClickSend is a fast-growing PLG enjoying tremendous inbound success. Once onboarded into the platform via our CSA/CSM team, qualifying accounts will transition to Account Managers.The Account Manager-US has the responsibility to manage a territory of medium value SMB accounts for ClickSend’s US Region. Retention and development of existing accounts is a key part of our overall growth strategy. You will be responsible for day-to-day account management of your nominated accounts and success will be measured by your ability to retain and grow these accounts.ClickSend is an Perth, AUS-based start-up founded in 2014 and now part of the Sinch AB group in Sweden. We have been leading the way SMB’s and Developers use SMS and related messaging to automate their business communications.What do you do in the role?Identify and secure opportunities to grow our existing accounts by building trust and engagement with your customersBe a trusted advisor to customers to understand their challenges and goalsIdentify opportunities to introduce new communication products from the ClickSend product stackDevelop an in-depth understanding of ClickSend’s technology and solutionsCreate and update account plans to ensure retention and growth objectives are met/exceededAchieve monthly/quarterly/annual revenue goals set by leadershipBe able to build relationships with multiple stakeholders and influence them positivelySet a recurring check-in cadence with existing customers and proactively address any potential roadblocks to mitigate future riskDevelop High Value customers, creating use case details and reports via QBRsPresent customer feedback to multiple internal and external teams (e.g., Technology, Product, Support) in an effort to continually improve our services/development roadmapHow success will be measuredQuarterly Revenue goalsGrowth targets for the assigned accountsRetention of current accounts, measured by NRR of account poolOnboarding of new accounts (after handover from onboarding team)What experience/qualities you need to bring with youAccount management, sales and/or customer success experience ideally within a SaaS or CPaaS businessExperience managing accounts across all segments, mainly SMBSolution-selling experience with a proven ability to understand customer problems, create solutions, communicate ROI and negotiateExperience working with other team members such as pre-sales and customer success to deliver an excellent customer journeyThe ability to navigate through a comprehensive tech stack including Salesforce, Intercom, Slack, etc.Drive to expand customer relationships, find growth opportunities and prospect deeper within an accountConfident gathering customer feedback and communicating it to the right people internally via the appropriate channelsResponsive and able to shift priorities readily and a high level of determination to succeedProven ability to manage an opportunity pipeline and forecast accuratelyExcellent written and verbal communication skills, meaning that you are comfortable working online and effective with written communication quicklyThis role is located in the Philippines.What we promise to give youCompetitive salary with full benefits and a rewarding commissions structureGenerous time offFull Health Benefits or local equivalencyWorking from home, no travel requiredOur Sinch values of DREAM BIG - WIN TOGETHER - KEEP IT SIMPLE - MAKE IT HAPPEN are what have made us successful. We’re quickly becoming a global force in business messaging, so people who feel a connection to these behaviours and like the pace of a fast-growing company will easily fit into our team.Sinch offers coaching and career development support, a day off for your birthday, subsidized gym memberships, a healthy and positive work environment and so much more!
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