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2 days ago
Requirements and responsibilities
We’re looking for a Senior Digital Account Manager who is more than a relationship-keeper, someone who is a genuine strategic partner to our clients. This is a retainer-focused role: you’ll own a portfolio of ongoing client accounts, not just one-off projects.You understand digital. You can speak credibly about web platforms, CMS, performance, SEO, and digital marketing strategy. You brief delivery teams clearly enough that things actually get built right. And you don’t wait for clients to come to you with problems, you proactively see where they can grow, and you bring those ideas to them.This is not a project coordination role. This role is about owning the client relationship at a strategic level: understanding their goals, spotting opportunities, managing their retainer budget wisely, and making sure the work we deliver actually moves their business forward.Note: We build exclusively on Webflow. Prior Webflow experience is a strong advantage; solid knowledge of modern web platforms is the minimum requirement.About N4 StudioN4 Studio is a global digital agency of around 60 people, specialising in Webflow design, development, and growth. We hold the distinction of being Webflow’s number one agency partner in the world, a position that gives our team direct access to Webflow’s product roadmap, early feature previews, and close collaboration with their global team.We operate fully remote, with clients and teammates across New Zealand, Australia, North America, the UK and EU. Our culture is built for international collaboration: clear communication, shared ownership, and a genuine respect for people doing great work regardless of where they are located.This is a real opportunity to join a high-performing, fast-scaling agency at a senior level, with direct impact on how our Client Success function grows. You’ll have a genuine seat at the table, not just executing, but shaping how we work.Remote-first with a strong global culture built for async and cross-timezone workDirect access to Webflow’s product team and roadmap A genuine seat at the table as the Client Success function scalesReal scope to grow into a more senior role as the team expandsWork with a diverse international team across New Zealand, Australia, North America, the UK and EU. Who You Are5+ years in a digital or creative agency, with at least 2 years in a Senior Account Management or Client Success roleA proven track record managing retainer accounts, not just projects, with the ability to grow and deepen relationships over timeCommercially sharp, with a clear instinct for spotting upsell and expansion opportunities and presenting them naturally to clientsTechnically credible in conversations about web platforms, CMS, performance, SEO/AEO, and digital marketing strategyA strong communicator and natural relationship-builder across both client and internal stakeholdersCalm and structured when priorities shift, with the ability to juggle multiple accounts without anything falling through the cracksExperienced with tools like Webflow, Figma, Slack, and project management platformsWebflow experience is a significant advantageComfortable working across time zones, particularly with teams and clients in New Zealand, Australia, North America, the UK and EUFull professional English proficiency required; resume must be submitted in EnglishWhat You'll Be DoingOwning a portfolio of retainer clients (N4+) as their primary strategic contact at N4 StudioLeading roadmapping, prioritisation, and performance reviews across your accountsTranslating client goals into clear, actionable briefs for design, development, and content teamsProactively identifying and driving account expansion opportunities, including Webflow’s Optimise and Analyse products, and presenting them as natural recommendationsManaging retainer budgets month by month, scoping work accurately and catching scope or budget risks earlyRunning regular governance calls and producing reporting that clients actually find valuableContributing to how the Client Success function operates, including improving how we scope, brief, and track deliveryStaying current on digital marketing trends, particularly in SEO/AEO and web performance, to bring informed perspective to client conversationsWe’re looking for someone who can hit the ground running, if this sounds like you, we’d love to hear from you.