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10 days ago
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Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.About the RoleThis is an opportunity to own Salesforce and deal desk operations at the center of Stord's Revenue Operations function. Reporting to the Director of Revenue Operations, the Senior Manager, Salesforce & Revenue Operations will take full ownership of our SFDC instance and deal desk infrastructure — with a clear mandate to mature both into systems that match the scale and ambition of where Stord is headed. You'll have the autonomy to define what best-in-class looks like and the ownership to build toward it.This is a hands-on build role for someone with a clear point of view on what a well-run Salesforce instance looks like, the technical depth to architect it, and the operational instincts to run a deal desk alongside it. If you've owned Salesforce end-to-end, built governance frameworks from scratch, and stood up deal desk processes that held up at scale — this role was written for you.What You'll DoSalesforce Platform OwnershipOwn Salesforce day-to-day as the primary administrator across Sales, Marketing, and CX: security provisioning, user management, integration governance, and platform architectureArchitect and maintain the SFDC instance with a clear vision of what best-in-class looks like, including how data flows between Salesforce and the broader GTM stackMature Sales and Marketing automations, flows, and workflows — building toward a system that enables pipeline generation and drives revenue, not just records itOwn CX case support workflows and automations within Salesforce, ensuring the service org is as well-instrumented as Sales and MarketingBuild a unified data governance framework in partnership with the Director of Revenue Operations — establishing Salesforce as the single source of truth for pipeline, revenue, and performance dataManage contractor and consultant relationships as the internal product owner for all SFDC development work — setting direction, reviewing output, and holding vendors accountable to outcomesDrive project management across all Salesforce workstreams — priorities, timelines, and stakeholder communicationDeal DeskDesign and operationalize a mature deal desk process from proposal to close won — including approval workflows, booking guidelines, and clean revenue reportingPartner with Finance and Legal to streamline deal desk workflows — reducing friction from proposal to close while maintaining commercial and compliance standardsPartner with CX to build renewal opportunity tracking in Salesforce from scratch, defining how renewals are created, owned, managed, and reportedEstablish deal desk playbooks and commercial guardrails that give Sales speed without creating downstream data or revenue recognition problemsWhat You'll Bring5–8 years of Salesforce administration and Revenue Operations experience at a high-growth B2B SaaS or complex B2B company, with end-to-end SFDC instance ownership as the clear centerpiece of your backgroundDemonstrated experience building and governing a Salesforce environment at scale — you can walk through exactly what you inherited, how you prioritized, and what you builtDeep hands-on Salesforce technical proficiency — you build and troubleshoot flows, automation, validation rules, and data models yourself and don't need a developer to execute your visionHands-on experience building deal desk processes, quote-to-cash workflows, and renewal tracking inside SalesforceExperience building complex deal structures, including proforma-based deal scoping and establishing deal grading or tiering frameworksProven ability to manage external contractors and consultants and hold them accountable to outcomesMultiple Salesforce certifications strongly preferred — Advanced Administrator, Platform App Builder, or Sales Cloud ConsultantOpinionated and collaborative — you push back when something's wrong and bring a better path forwardClear communicator with exec presence: able to manage cross-functional relationships and present recommendations confidently to Sales, Marketing, and CX leadershipNice to HaveExperience with CPQ tools or advanced Salesforce pricing and quoting workflowsExperience connecting Salesforce to BI tools for executive-level reporting — Omni experience is a bonusPrior experience in e-commerce, logistics, fulfillment, or commerce-adjacent technology
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