About Lyra HealthLyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.About the RoleLyra Health is looking for a Manager for the Mental Health Evaluations team, which supports our customers and their employees pursuing mental health leave (short-term disability, intermittent leave, workplace accommodations) or employer-initiated mental health evaluation services. The ideal candidate is a clinically-trained operations manager adept at managing day to day operations of a clinic and ensuring the delivery of high quality care. They are also a strategic thinker, able to use next generation tools to improve the efficiency and effectiveness of their team’s work. We are looking for a candidate who excels in a high paced environment, a strong communicator, and able to effectively collaborate with internal and external stakeholders.The ideal candidate is experienced in:Operational management in a clinical environment, managing a team who directly supports clinicians and patients Case Management in a clinical setting Collaborating effectively with internal and external stakeholders, including clinical specialists and senior leaders Analyzing data to identify issues, monitor progress/trends, and inform decision makingUsing technology to improve the efficiency of clinical support processesResponsibilities:Manage a team of 6+ Serve as the primary operations day-to-day point of contact and liaison for the clinical team Develop and implement standard operating procedures to improve team efficiency, quality, and client engagement.Implement and manage quality assurance metrics that align with best practices, SLAs, etc. Manage patient cases that are escalated for timely support and proactively lead resolution for issues that arise Analyze data to identify issues, measure capacity, monitor progress/trends/metrics, and inform program decision makingSupport headcount planning and forecasting based on projected business needs and evolving program demandsFacilitate weekly 1:1s and team meetings to drive professional development, performance reviews, positive team culture, and alignment on process updates/changesRepresent Lyra in engagement with external behavioral health organizations and customersQualifications:8+ years experience with operations in a clinical setting, ideally a high growth / fast paced environment, managing a teamClinical training preferred but not required (e.g., Masters in Social Work, Registered Nurse)Highly organized self-starter; able to quickly diagnose an issue and independently work toward a sustainable solution Strong project and team management skills Passion for transforming mental health through technology with a human touchWe also offer generous benefits that include:Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)Lyra for Lyrians; coaching and therapy servicesEquity in the company through discretionary restricted stock unitsCompetitive time off with pay policies including vacation, sick days, and company holidaysPaid parental leave401K with up to 3% matchingMonthly tech allowanceWe like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more!
