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About GovPilot: GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to creating impactful technology that serves the public good.We are looking for team members who take pride in their work and seek to consistently improve themselves, their skills, and their knowledge. If this sounds like you–and the type of work environment where you’d thrive–we hope you’ll join us!We offer flexible remote work options and are primarily based in the US East Coast time zone. You do not have to relocate to join GovPilot!What We Offer:Competitive salary.Unlimited PTO.Flexible working hours and remote work options.Comprehensive health, dental, and vision insurance.Professional development opportunities and learning budget.Home office and IT budget.Supportive team environment.The chance to work on innovative projects with cutting-edge technologies.OverviewThe Director, IT Operations is responsible for leading and scaling the company’s IT infrastructure, systems, and support functions. This role ensures the reliability, security, and scalability of the company’s technology environment, while partnering with leadership to support business growth and operational efficiency.Key ResponsibilitiesLead and oversee all IT Operations, including systems administration, infrastructure, and support functionsDefine and execute IT strategy aligned with company growth and operational needsEnsure reliability, performance, and scalability of core systems and infrastructureOversee user access management, identity systems, and security controls across the organizationDrive IT security initiatives, including policies, access reviews, and compliance effortsManage IT vendors, service providers, and technology investmentsOversee onboarding and offboarding processes, including system access and device managementDevelop and maintain IT policies, documentation, and operational processesPartner cross-functionally to evaluate, implement, and optimize business systems and toolsLead system integrations and ensure efficient data flow across platformsMonitor system performance and proactively identify risks and improvement opportunitiesBuild, lead, and develop the IT Operations teamQualificationsBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)7–10+ years of experience in IT operations, systems administration, or infrastructure rolesStrong experience managing SaaS environments, systems integrations, and IT infrastructureDeep understanding of IT security principles, access management, and compliance practicesExperience managing IT vendors and external service providersStrong leadership and team management experienceExcellent problem-solving and decision-making skillsStrong organizational and documentation skillsExcellent communication skills with the ability to partner across technical and non-technical teamsAbility to operate in a fast-paced, evolving environmentSuccess in This RoleEnsures reliable, secure, and scalable IT operations across the organizationDrives improvements in system performance, security, and efficiencyBuilds and maintains strong IT processes, documentation, and controlsEffectively manages vendors and technology investmentsSupports business growth through scalable and well-managed infrastructureDevelops a high-performing IT team aligned to company needsPracticals:You'll report to: Chief Finance OfficerLocation: Anywhere in the USAStart date: As soon as possibleHow to Apply:If you are passionate about technology and eager to work on a dynamic team, we would love to hear from you. Please submit your resume and cover letter today!Application Process:Screening call with a recruiterHiring Manager InterviewTeam InterviewFinal Interview with CEOReference ChecksEqual Opportunity Employer: GovPilot is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. It's important to us that our workforce reflects people of all backgrounds, identities, and experiences and by providing this data, if you choose to, it will help us to stay accountable.Join us in creating amazing technology solutions that make a difference. Apply today!
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