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Responsibilities
We are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.The roleWe are looking for a luxury travel concierge who thrives under pressure and lives for the details. You will own the travel experience for a portfolio of high-spending members, anticipating needs, moving fast, and delivering flawlessly across hotels, flights, villas, cruises, and dining. This is a high-touch, high-stakes role where the standard is excellence, every time.What you’ll doOwn the full travel experience for UHNW individuals and family offices: hotels, air, villas, cruise, dining, and ground, from first request to on-trip supportLeverage Atlas's Virtuoso membership and preferred partner network to deliver upgrades, exclusive benefits, and access that members can't get on their ownHandle last-minute, complex, and high-stakes requests with the same standard as planned ones: speed and quality are never in competitionKeep every member interaction crisp and professional across all channels, with response times that match the expectations of people who move fastMaintain spotless booking records and airtight follow-through: nothing falls through the cracksWho you areYou have taste and you know the product: Aman vs. Rosewood, which airline flies the best business class, which villa market needs six months' lead time3+ years in luxury travel, high-end hospitality, or a concierge environmentFast, organized, and calm when everything is happening at onceA natural communicator who matches the tone and expectations of sophisticated, demanding clientsAvailable for rotating shifts including evenings and weekendsHow success is measuredMember satisfaction: positive qualitative feedback from members, measured through direct member reviews and internal quality audits.Booking accuracy: 98%+ error-free confirmation rate across all reservation types, with zero uninstructed cancellations or no-shows resulting from concierge error.Response & Resolution Time: Consistent acknowledgment of member requests within SLA windows and full resolution without escalation.Why AtlasWe are building something ambitious and we move at light speed. If you want to work on a team that sets the bar high, handles the impossible with a straight face, and genuinely cares about the quality of every trip we touch, this is the place.
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