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10 days ago
Requirements and responsibilities
Overview20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.The client is seeking a highly organized and professional Customer Service & Administrative Virtual Assistant to support the daily operations of a growing service-based business.This role will serve as the primary point of contact for customers, handling inbound calls, appointment scheduling, lead follow-ups, and general administrative coordination. The ideal candidate is an excellent communicator with a strong phone presence, exceptional organization skills, and the ability to manage multiple tasks while delivering outstanding customer service.The VA will also assist with maintaining the company’s online presence by managing reviews, responding to inquiries across lead platforms, and supporting social media engagement.Scope of ServicesContractors will be required to provide services that align with the following client tasks:Call Handling & Customer CommunicationAnswer inbound customer calls professionally and courteously.Respond to missed calls promptly and return customer inquiries.Provide basic service information and address customer questions.Ensure all interactions reflect a positive and professional brand image.Scheduling & Calendar ManagementSchedule service appointments and estimates.Manage and organize the client’s calendar to avoid conflicts.Confirm, reschedule, and follow up on appointments as needed.Send reminders to customers prior to scheduled visits.Email & Inbox ManagementMonitor and manage the business email inbox.Respond to customer inquiries in a timely and professional manner.Send follow-up messages, quotes, and appointment updates.Keep communication organized and properly documented.Lead Management & Follow-UpsFollow up with incoming leads via phone, text, or email.Track and update lead statuses within the CRM or tracking system.Assist in improving lead conversion from inquiries to scheduled jobs.Maintain organized records of customer interactions.Online Presence & Lead Platform ManagementManage the company’s Google Business Profile, including responding to reviews and messages.Monitor and respond to inquiries from platforms such as Angi, Yelp, and other lead generation sites.Assist with posting and responding to basic interactions on social media accounts.Administrative & Operational SupportPerform data entry and maintain CRM records.Organize customer files, documents, and internal records.Assist with general administrative tasks that support daily operations.Help maintain efficient workflows and organized communication.Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.SkillsThe Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:3+ years of experience in customer service, administrative support, or virtual assistance.Strong American or near-native English accent with excellent phone communication skills.Excellent written communication and email management abilities.Highly organized with strong attention to detail.Comfortable handling inbound calls and customer inquiries.Experience with scheduling, calendars, and CRM systems.Ability to multitask and manage priorities in a fast-paced environment.Reliable, proactive, and able to work independently.APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLSCommunication: Phone systems, Gmail / Google WorkspaceScheduling: Google Calendar or similarCRM / Lead Tracking: CRM systems or lead tracking spreadsheetsOnline Platforms: Google Business Profile, Angi, YelpSocial Media: Facebook, Instagram, or similar platformsAdmin Tools: Google Docs, Sheets, or Microsoft OfficeWork ScheduleContracted Hours per Week: 40 HoursScheduled Working Days: Monday through FridayDaily Working Time: Within standard business hours (exact hours to be confirmed), PDTNote: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.Terms of EngagementContractors will operate under a Master Services Agreement and a Statement of WorkThis is not an offer of employment; contractors are not employees of 20four7VA or any clientAll compensation is processed through 20four7VA according to the terms of the engagementRole Summary & RequirementsREQUIRED SERVICE: Business SupportREQUESTED EXPERIENCE TIER LEVEL: Senior LevelContracted Hours per Week: 40 hours/weekDaily Working Time: Within standard business hours (exact hours to be confirmed), PDTScheduled Working Days: Monday to Friday (with occasional flexibility)REPORTING TO/POC: Business OwnerNumber of VAs: 1GENDER PREFERENCE: FemaleLANGUAGES SPOKEN/PREFERENCE: EnglishACCENT PREFERENCE: Level A–B (native or near-native accent required)REGION PREFERENCES: AnyWhat we offerCompetitive ratesWeekly paymentsVarious open roles are availableFree training and upskillingConstant support and guidanceA vibrant community always ready to support youAnd more!
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