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12 days ago
Requirements and responsibilities
Position DescriptionTenna is seeking a Renewals Manager to support a rapidly growing customer base by owning and executing the end-to-end renewal motion across our customer base. This role sits within the Contracts Department with key coordination to the Customer Success Department and is responsible for driving a proactive and structured renewal strategy, ensuring early engagement, mitigating risk, and enabling expansion-led outcomes. The Renewals Manager will partner closely with Customer Account Managers (CAMs), Account Executives, Legal, Finance, and Leadership to improve renewal predictability and outcomes, reduce discounting, and maximize customer lifetime value. CAMs focus on customer relationships, executive alignment, and value realization, while the Renewals Manager leads renewal execution, internal processes, and commercial strategy. This partnership ensures renewals are managed proactively and consistently while enabling CAMs to focus on expansion and long-term growth. This is a highly visible, revenue-impacting role focused on protecting and growing Tenna’s recurring revenue base. The perfect candidate is detail oriented, accountable, and driven to own outcomes, bringing strong commercial judgment and a relentless focus on execution.Why Tenna?At Tenna, we believe the best is right in front of all of us, and that each day holds more potential than the one before. We believe that every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.ResponsibilitiesOwn and manage the full lifecycle of customer contract renewals, from early planning through contract executionExecute a structured 180, 90, and 30-day renewal cadence to ensure proactive engagement and on-time renewalsManage a high-volume renewal pipeline, driving predictability and consistency in executionPartner with CAMs during key renewal touchpoints to confirm customer intent, align on scope and pricing, and mitigate churn riskEstablish and maintain risk grading to proactively identify and address at-risk accountsDevelop and execute commercial strategies for renewals, including pricing, term optimization, and contract structuringIdentify and drive expansion opportunities by packaging additional products and services into renewal motionsAct as the central point of contact for renewal coordination across Sales, Customer Success, Support, Finance, and LegalEnsure renewal contracts are accurate, compliant, and aligned with company standards and pricing modelsUphold pricing integrity and address discrepancies or non-standard terms when necessaryMaintain accurate renewal forecasting and reporting to improve visibility and confidence for leadershipEnsure all non-renewals are documented with clear reasons and insights to support churn analysis and continuous improvementAnalyze renewal trends to identify opportunities for process improvement and revenue optimizationBuild and refine scalable renewal processes, playbooks, and tools for the team and departmentJob Requirements4+ years of experience in renewals, contracts, account management, customer success, or revenue operations in a SaaS or technology environmentProven experience managing contract renewals, negotiations, and pricing strategiesStrong understanding of recurring revenue models (ARR/ACV), GRR, and NDR driversExperience working closely with contracting, legal, or finance functions is strongly preferredExperience managing or forecasting pipeline and revenue with high accuracyDemonstrated ability to identify risk early and drive proactive mitigation strategiesExperience in construction technology or working with construction industry customers is strongly preferredStrong cross-functional collaboration skills across Sales, Customer Success, Finance, and LegalExcellent communication and negotiation skills, with the ability to influence stakeholders at multiple levelsHighly organized and detail-oriented, with the ability to manage high volume and complexity simultaneouslyExperience using CRM systems (Salesforce preferred) and contract management toolsBachelor’s degree in Business, Finance, or related field is requiredBenefits, Perks, & Additional Information: Full-time opportunity.Location: Remote – nationwide.Travel to customer locations is required, up to 15%.Competitive compensation packages offered.Opportunities for growth and personal development within a highly dynamic team.Robust, low-cost benefit packages offered.Benefit coverage begins the first date of employment.Paid Time Off and Volunteer Time Off offered.Dependent Care offered.401k match.Employee referral bonuses.As an Equal Opportunity Employer, Tenna is committed to building a diverse team. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.
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