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Requirements and responsibilities
The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.Want to know more? See more of what we do here.Job SummaryThe AI Quality & Evaluation Analyst is responsible for assessing the quality, correctness, completeness, and safety of AI-generated responses across defined use cases. This role combines hands-on human review with structured, rubric-based evaluation incorporating automation to ensure AI systems meet documented standards before customer implementations go live.As part of the implementation team, this role is client-facing and serves as a bridge between client expectations and system behavior, translating real-world use cases, domain context, and risk tolerance into measurable evaluation criteria and actionable feedback for product and engineering teams.The role focuses on what the AI says and does, not on model training or infrastructure performance. The analyst serves as a human quality gate, ensuring outputs are accurate, appropriate for the audience, and aligned with policy and governance requirements.This role works closely with product and domain experts to translate real-world expectations into measurable evaluation criteria and repeatable test artifacts.What Your Impact Will Look LikePartner directly with clients during implementation to understand use cases, success criteria, and risk toleranceTranslate client requirements into evaluation frameworks, prompt strategies, and test coverageAct as the quality liaison between client, product, and engineering to ensure alignment pre- and post-launchReview and score AI responses using standard rubricsValidate against sources/ground truth; flag hallucinations, omissions, and other risksDocument findings and calibrate with peers to keep scoring consistentBuild and maintain prompt banks and golden sets (expected results)Expand coverage for edge cases, high-risk scenarios, and real user languageTrack regression/drift and feed dashboards and quality reportsTriage internal and client feedback; synthesize themes across deploymentsIdentify systemic risks and escalate high-impact findings with clear, client-relevant contextPartner with product/engineering to validate and verify fixes, ensuring alignment with client expectationsYou Will Love This Job If You HaveStrong analytical judgment and attention to detailExcellent written communication skills, including the ability to explain reasoning clearlyExperience reviewing, auditing, or evaluating structured outputs such as content, decisions, or recommendationsComfort applying detailed guidelines and rubrics consistently at scaleFamiliarity with large language models and common failure modes such as hallucinations, overgeneralization, or unsafe responsesAbility to work in spreadsheets, evaluation tools, or annotation platformsExperience with AI evaluation, data annotation, QA, trust and safety, or policy reviewExposure to human-in-the-loop workflows, or benchmarking processesDomain expertise in a regulated or high-risk field such as government, education, healthcare, or legal servicesExperience contributing to test suites, evaluation dashboards, or quality reportingComfort working cross-functionally with product and engineering teamsExperience in client-facing roles such as implementation, consulting, or solution delivery in a SaaS or regulated environmentAbility to translate between business/user needs and technical system behaviorAI responses consistently meet defined standards for accuracy, completeness, and safety in real client use casesEvaluation results are reproducible and trusted across teams and with clientsClient requirements and risk tolerances are clearly translated into evaluation criteria and test coverageQuality issues are identified early, clearly documented, and actionableTest coverage expands over time to reflect real user behavior and riskStakeholders can confidently use evaluation outputs to make release and governance decisionsA strong instinct for what “good” looks like and the discipline to define and measure it. You enjoy digging into ambiguous outputs, spotting subtle issues, and backing your judgment with clear reasoning and evidence. You’re comfortable operating at the intersection of clients and technical teams—translating real-world needs into structured evaluation criteria and turning findings into actionable improvements. You like building systems that scale (rubrics, test sets, coverage) and take pride in making complex behavior consistent, reliable, and trustworthy.About UsDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!Security and Privacy RequirementsResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.The TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.The CultureAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journey.A few culture highlights include – Employee Resource Groups to encourage diverse voicesCoffee with Mark sessions – Our employees get to interact with our CEO on very important andsometimes difficult issues ranging from mental health to work-life balance and current affairs.Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.We bring in special guests from time to time to discuss issues that impact our employeepopulationThe ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.The BenefitsAt Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one. Here’s what you can expect as a U.S.-based team member:Flexibility & BalanceFlexible Time Off – Take the time you need to rest, recharge, and live your life.Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.Work From Home Reimbursement – Support a productive home office environment. Health & WellnessMultiple Health Plan Options – Including a 100% employer-paid plan.Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.Fitness Reimbursement Program – Stay active, your way.On-Demand Mental Health Support – Access to Headspace and other wellness tools.Family & FuturePaid Parental Leave – For both birthing and non-birthing parents.Traditional & Roth 401(k) – With a generous company match.Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.Growth & RecognitionOnline Learning Platforms – Fuel your professional development.Competitive Salary & Bonuses – Your contributions are valued and rewarded.
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