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Join Sure: Building the AI-Native Infrastructure for InsuranceFounded in 2015, Sure builds the technology rails and network that power insurance transactions between carriers, brands, and consumers. Today we operate the insurance industry's first truly AI-native platform, with built-in AI at every layer: our platform, our process, and our safety standards. More than $1 billion in premium flows through Sure annually, and the embedded insurance market we're building for is projected to reach $700 billion by 2030. Are you up for the challenge?How We Do ItWe work with carriers, MGAs, and the world's most recognized brands to launch sophisticated embedded insurance programs in weeks, not months, without compromising compliance and security. As an enterprise SaaS provider, Sure is the foundational technology layer for modern insurance, delivering coverage to consumers at the moment of need.Why join our team?🌐 Remote-first culture. We work from home and embrace digital collaboration💥 Impactful work: We're transforming a trillion-dollar industry that touches everyone's lives🤖 AI-forward: We're building the most advanced AI platform in insurance, where our teams use AI to move faster and focus on the work that matters most🏆 Award-winning growth: Named among Deloitte Technology Fast 500, Inc. 5000, Forbes Fintech 50, and CNBC World's Top Insurtech Companies🤝 Culture is everything. Join an incredible team of smart, passionate, collaborative, and driven individualsWe're growing!Sure is looking for a Customer Success Manager (CSM), Agency Partnerships to own the success and growth of Sure's Agency partner relationships. You are the primary relationship owner accountable for partner health, Gross Written Premium (GWP) growth, and program outcomes across your assigned accounts. You own the relationship; the Product Implementation Manager (PIM) owns delivery. This role sits within the Strategic CS segment of Customer Success and reports to the VP of Customer Success.Agency partners are insurance carriers and specialty distributors who embed Sure-powered programs into their distribution channels. This role requires someone who understands both the insurance business and the embedded technology layer.This is a high-visibility role at a company that moves fast and ships the insurance programs that real customers interact with every day. If you thrive at the intersection of strategic relationship management, business outcomes, and cross-functional execution — and you want to see your work show up in GWP growth and partner programs that reach millions of people — this role was built for you.What you'll doServe as the primary point of contact for assigned Agency partners, owning all strategic and operational aspects of the relationshipBuild trusted, multi-threaded relationships across each partner organization — from ops contacts to executive sponsors, including stakeholders in product, distribution, and operationsDevelop and maintain a Partner Success Plan for each assigned account, tying Sure's roadmap and performance to the partner's business goalsLead regular business reviews and partner check-ins; anticipate needs, surface risks early, and drive resolution with urgencyOwn GWP performance for your book — know the number, know the drivers, and have a clear point of view on what's moving the needle and what isn'tProactively identify growth opportunities: new programs, distribution improvements, product expansionSurface partner product gaps and feature requests into EPD's prioritization process with clear business framingPartner closely with assigned PIMs to ensure strategic context informs delivery decisionsMaintain visibility into all active implementation programs for your accounts — you don't own delivery, but you own the partner's perception of itEscalate issues that require strategic attention or executive involvement beyond the PIM's scopeCommunicate program status, risks, and milestones to partner stakeholders proactively and professionallyMaintain accurate partner health, activity, and GWP data in Attio; own CRM hygiene for your accountsWhat we're looking for5+ years in customer success, account management, or partnerships — insurtech, fintech, or B2B SaaS strongly preferredGenuine familiarity with the insurance business — you understand how carriers, distributors, and programs work, not just the SaaS layer on topExperience owning GWP, ARR, or revenue metrics for a book of accountsProven ability to build multi-threaded relationships across partner organizations, from ops to C-suiteClear communicator in writing and in meetings; able to run QBRs and executive business reviews independentlyComfortable operating as a strong influencer without direct authority across EPD, Sales, and Implementation teamsSure is currently hiring employees with residence in the following states: AZ, CA, CO, FL, GA, IL, MD, MA, MI, NE, NJ, NM, NY, OR, PA, SC, TX, UT, WAWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual
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