Remote Technical Support Specialist - Videoask

Typeform

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Full-time

Compensation

USD35k - 65k/year

Non-negotiable

Hybrid (United States)

Posted almost 6 years ago

• Respond to user inquiries principally via asynchronous video (sometimes live) but also via slack and potentially other channels as we grow (Other channels, such as zoom, email, social, might be needed in the future.) • Proactively engage with VideoAsk customers to gain insights and help nurture them in their early days • Be a VideoAsk guru. Train, guide, and inspire users to get the most out of our product • Troubleshoot and report issues in the platform to the Dev team, help prioritize them, and craft alternative solutions or workarounds for users • Follow best practices in data collection, tagging, and tracking • Delight our customers with the best quality answers aiming at pushing the high-level standards of customer satisfaction • Be a team player and constantly provide feedback about new feature requests, pain points, etc. • Work closely with the rest of the VideoAsk team as an embedded resource to help close the loop with learnings and opportunities/innovation.

Signalers: 3.3K

User since: Apr 2020

email verified

About Typeform:

Typeform is a refreshingly different form builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes people enjoy. Designed to look striking and feel effortless to fill out, Typeform drives 500 million responses every year and integrates with essential tools like Slack, Zapier, and HubSpot.

mission:

Talent detector. Career booster. Startup accelerator.

Reputation:

Signalers: 38

Domain created: Jun 2002

typeform.com/

learn more about Typeform

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