Senior Decision Scientist - Support Operations at Zapier | Torre
Senior Decision Scientist - Support Operations
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Zapier

Senior Decision Scientist - Support Operations

Zapier
Posted by
Manuela Vargas Jaramillo
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Full-time

Legal agreement: Employment

Compensation
USD95k - 130k/year
Non-negotiable
location_on
Hybrid (United States)
Posted about 6 years ago

Responsibilities

• Zapier is a fast-growing and remote-first company, so you'll get experience on many different projects to support our stakeholders in Customer Success and Support Operations. Here are some things you might get to help our teams with: • Analyze and present Support’s impact on user behavior, such as churn, activation, engagement and upgrades. Work with support operations leadership to design, analyse and interpret experiments to improve these metrics. • Use a variety of statistical methods to explore and discover user and operational insights in order to proactively guide a wide range of business decisions. • Define and execute on measurement of initiatives across the various avenues for customer support, including premier support, customer success, and our community. • Ensure all teams have insight to data and can answer their own first-order questions. Develop data literacy programs and provide easy to use tools with clear documentation, examples and tutorials. • Perform ETL tasks to model new dimensions and facts in our data warehouse’s dimensional model. • Tools you’ll probably use include AWS Redshift, SQL, Google Analytics, Looker, Matillion ETL, and Python or R. • As a part of Zapier's all-hands philosophy, help customers via support to ensure they have the best experience possible.
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