Patient Relations Manager at Oak Street Health | Torre
Patient Relations Manager
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Oak Street Health

Patient Relations Manager

Oak Street Health
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD37k - 50k/year
location_on
Detroit, Míchigan, EE. UU.
Posted over 6 years ago

Responsibilities

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues. • Serve as internal resource in the clinic on insurance questions for physicians and staff. • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient). • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage. • Manage the welcome visit and orientation process for new Oak Street Health patients. • Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs. • Support the clinic management team on operational activities as needed, including scheduling and billing. • Provide exceptional customer service. • Foster patient engagement through the design and execution of events, including center tours. • Other duties as assigned.
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