Customer Success Manager - (REMOTE)

Customer io

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Full-time

Legal agreement: Employment

Compensation USD72k/year

Non-negotiable

Hybrid (United States)

Visa sponsorship: No

Posted over 6 years ago

• Transition calls with key stakeholders to outline the general onboarding plan and timetable • Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals • Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters • Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems • Following up with customers ~1x/month after the onboarding process is complete • Assessing the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year • Handling said renewals with assistance from our billing team

Discover your cultural fit with the team

About Customer io:

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

mission:

Our mission at Customer.io is to power automated communication that people like to receive. Today over 3,400 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Job benefits for full-time members:

Reputation:

Signalers: 13

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Customer Success Manager - (REMOTE)

Responsibilities

Skills wanted:

Language(s) required:

Colin Nederkoorn