User Researcher at Branch International | Torre
User Researcher
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Branch International

User Researcher

Branch International
Emma
Emma
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Full-time

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Remote (for India residents)
Posted 9 months ago

Responsibilities

Branch OverviewBranch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.Job OverviewWe are seeking a skilled Qualitative/Mixed Methods Researcher based in India to join our Product Team. In this role, you will independently lead the full research lifecycle from discovery to synthesis, and partner directly with stakeholders to transform user insights into tangible product improvementsResponsibilitiesPlan and Execute Research: Design and conduct generative (discovery) and evaluative (usability) research using a variety of methods, including 1:1 interviews, surveys, usability testing, card sorting, and diary studies.Continuous Testing: Validate concepts and prototypes early and often to reduce risk and ensure usabilityCompetitor Benchmarking: Conduct competitor research to benchmark our products and services against the market to recommend improvementsEvangelize Research: Champion a user-centric culture by advocating for research insights across the organization, specifically bridging the gap between our India-based teams and the global product organizationCross-functional Collaboration: Foster strong cross-functional relationships, ensuring that research learnings are cascaded through different teams effectively to make it impactful and actionableQualificationsBachelor's Degree required, Masters preferredAt least two years of experience as a Product researcher/UX researcher in an agency setting or a product companyAnalytical with excellent attention to detailMulti-tasker, organized and methodicalExcellent problem solving skillsHighly entrepreneurial, be able to take initiative to solve problems before they arise. You've started and/or contribute to projects you're passionate about.Good collaborator, startups are a team sport. You listen to others, speak your mind, and ask the right questions.Multi-language proficiency preferred, especially ability to converse in Telugu would be a plusBenefits of JoiningMission-driven, fast-paced and entrepreneurial environmentCompetitive salary and equity packageA collaborative and flat company cultureRemote first, with the option to work in-person occasionallyFully-paid Group Medical Insurance and Personal Accidental InsuranceUnlimited paid time off including personal leave, bereavement leave, sick leaveFully paid parental leave - 6 months maternity leave and 3 months paternity leaveMonthly WFH stipend alongside a one time home office set-up budget$500 Annual professional development budgetDiscretionary trips to our offices across the globe, with global travel medical insuranceTeam meals and social events- Virtual and In-personEqual Opportunity NoticeBranch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law. We’re looking for more than just qualifications -- so if you’re unsure that you meet the criteria, please do not hesitate to apply!
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