WHO WE AREJoin Frontline Performance Group (FPG) and become part of a team dedicated to elevating service and revenue excellence. With more than 30 years of experience, we help world-renowned hospitality and automotive brands unlock the full potential of their frontline teams. Our proprietary technology, IN-Gauge, is used by over 60,000 users across 100+ countries. At FPG, implementation means more than activation. It means building robust, reliable data connections that power real-time insights and measurable outcomes from day one. Our culture is collaborative, technically rigorous, and grounded in continuous improvement.WHO YOU AREYou are a technically skilled implementation professional with hands-on experience integrating hospitality software systems. You understand how data flows from property management systems, point-of-sale platforms, and enterprise applications into analytics platforms. You are comfortable working with APIs, troubleshooting data pipelines, and ensuring customers have clean, reliable data feeding their IN-Gauge deployment.You may come from backgrounds such as:Technical Implementation Consultant or Integration Specialist within hospitality technologyData Engineer or ETL Developer with hospitality or enterprise SaaS experienceSolutions Engineer supporting PMS, POS, or hospitality platform integrationsProfessional Services Engineer with hands-on API and data pipeline experienceYou enjoy solving integration challenges, working directly with customer technical teams, and ensuring data accuracy and reliability across complex hospitality environments.WHAT YOU WILL DOAs a Technical Implementation Consultant, you will own the technical delivery of IN-Gauge implementations, ensuring seamless data integration from customer systems and reliable platform activation.Data Integration & Pipeline DevelopmentDesign and configure data ingestion pipelines from PMS (Opera, Infor, Mews, etc.), POS (Toast, MICROS Simphony, Aloha, etc.), and other enterprise systemsExecute data extraction processes using ETL/ELT methodologies appropriate to customer environmentsWork with data lakes and warehouses (S3, Redshift, Snowflake) to ensure proper data staging and storageImplement data normalization processes, mapping customer data to IN-Gauge canonical models and schemasConfigure and monitor event streams, batch jobs, and real-time data processing as requiredAPI & System ConnectivityIntegrate customer systems via REST APIs, GraphQL endpoints, webhooks, and file-based transfersConfigure authentication mechanisms (OAuth, API keys, tokens) and manage rate limiting considerationsTroubleshoot connectivity issues, data discrepancies, and pipeline failuresDocument integration specifications and data mappings for each implementationCustomer Technical EngagementAct as the primary technical contact during implementationLead technical discovery sessions to understand customer system architecture and data availabilityCollaborate with customer IT teams to establish secure, reliable data connectionsProvide technical training on data flows, monitoring, and troubleshootingQuality Assurance & HandoffValidate data accuracy, completeness, and timeliness throughout the implementationMonitor early data quality and pipeline performanceDocument technical configuration, known issues, and operational considerationsEnsure smooth technical handoff to Customer Success and Support teamsHOW YOU WILL BE SUCCESSFULData pipelines are reliable, accurate, and performant from go-liveIntegrations are completed on time with full technical documentationCustomers have confidence in their data quality and understand their integration architectureClear technical handoffs with minimal post-implementation escalationsQUALIFICATIONSRequiredExperience implementing hospitality software (SaaS, POS, PMS, or related hospitality platforms)Hands-on experience with data ingestion pipelines and ETL/ELT processesWorking knowledge of APIs: REST, webhooks, authentication methods, rate limiting, error handlingFamiliarity with data lakes/warehouses (S3, Redshift, Snowflake, or similar)Understanding of data normalization, schema design, and canonical data modelsExperience with batch processing, scheduled jobs, or event-driven architecturesPreferredExperience with hospitality-specific systems: Opera, Infor HMS, Toast, MICROS Simphony, AlohaSQL proficiency for data validation and troubleshootingExposure to real-time streaming technologies (Kafka, Kinesis, or similar)Familiarity with monitoring and alerting tools for data pipelinesSkillsStrong technical communication skills with both technical and non-technical stakeholdersAbility to manage multiple implementations simultaneouslySystematic approach to troubleshooting and problem resolutionComfortable working independently in a remote environmentCOMPENSATIONBase Salary: $75,000 - $90,000BENEFITSFPG provides a comprehensive suite of benefits to our valued Team Members, along with benefits for their eligible dependents as detailed below.Benefits effective date: 1st day of the month following date of hireEmployer contribution toward company-sponsored health plansDental & Vision plans offeredEmployer-paid Short-term Disability & Long-term DisabilityEmployer-paid Life Insurance Policy ($100,000)Employer-paid Accidental Death & Dismemberment Policy ($100,000)401K participation with 4% Employer Matching ContributionPaid Time Off and annual holiday closureParental Leave (Maternity, Paternity, and Adoption Leaves
