Position MissionWe are looking for a Customer Service Representative (Chat & Email Support) who can assist customers with their inquiries and provide accurate information about our products, services, and promotions. Beyond traditional support, we are also seeking someone with knowledge or background in AI, as we continue aligning our chat operations with AI-driven tools and processes.ResponsibilitiesAssist customers daily via chat and emailHandle inquiries for English-speaking markets (style of glasses, sunglasses, prescription questions, order status, warranty issues, etc.)Provide product recommendations and introduce customers to upgrades, higher-value items, or add-ons to enhance their purchase experienceDeliver consistent, accurate, and detail-oriented support with a focus on quality serviceCollaborate effectively within a team and adapt to structured workflowsLeverage AI tools (where applicable) to improve efficiency and customer experienceQualificationsFluency in verbal and written English; additional languages are an advantageCustomer service experience preferred (e-commerce experience is a plus)Knowledge or familiarity with AI tools/applications that support customer service operationsStrong time management and documentation skillsAmenable to working the graveyard shift, including weekendsHigh-speed, stable internet connectionCOMPANY PROFILESmartBuyGlasses Optical Group is one of the world’s leading designer eyewear e-retailers, with sites in more than 30 countries. With over 200 employees, we retail the world’s best eyewear brands, including Ray-Ban, Tom Ford, Gucci, and many more. SmartBuyGlasses has a young, international, entrepreneurial culture promoting fast career progression and self-development. Passionate and effective employees are usually promoted quickly to managerial positions, operating teams with high degrees of ownership.Who are we?We are the team members of SmartBuyGlasses, making something great. We are MoGos. MoGos is an acronym from our parent company, Motion Global. We are a truly multifaceted team from the four corners of the globe. Our dynamic personalities are our strength; our ambition is what drives us forward, and together, we are building a company that we can be truly proud of.Our Core ValuesWe believe in the empowerment of the individual. We believe that everyone has the right to be who they want to be, achieve their ambitions, and live their dreams. We empower our team members by offering unique opportunities to build their skills and accelerate their careers. We give back to the communities where we operate. Most importantly, through our buy-one-give-one program, we drive positive change globally, one glass frame at a time.SMARTMOGOs are outcome-driven. We begin with the end in mind, but we also know that the journey is just as important.PASSIONATEMOGOs are passionate about what they do. We believe in making a difference and building strong relationships with our peers.ENTREPRENEURIALMOGOs not only come up with awesome ideas, we take ownership of them and push them forward.COLLABORATIVEAs MOGOs, we know that our team is stronger than the sum of its parts. Together, we can achieve the impossible!CARINGAs MOGOs, we care for the people and the planet.What’s in it for you?Performance bonusesFree designer glasses annuallyAnnual/Sick LeavesCareer development/learning programFast-paced, dynamic, and multicultural work environmentKindly be advised that only candidates who have been shortlisted will be contacted for further proceedings. We encourage you to visit our website for additional job opportunities and career information.
