Medical Office E&B Specialist & Administrative Assistant (Full-Time) at 123 Psychiatry

We are seeking a full-time Medical Office Eligibility & Benefits (E&B) Specialist and Administrative Assistant to support the daily operations of our psychiatric healthcare office and ensure a smooth, efficient experience for both new and existing patients. This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and is seeking a long-term opportunity. While the initial contract is for 3 months, we strongly prefer candidates interested in permanent placement. Key Responsibilities: * Verify patient Eligibility & Benefits to ensure accurate insurance coverage. * Manage denied claims and coordinate corrections with patients, billing, and claims teams. * Answer phone calls and emails from prospective and current patients. * Schedule appointments for new and existing patients. * Send onboarding documents to new patients and explain intake forms. * Enter, update, and monitor patient information using Google Workspace to track onboarding status and ensure timely completion. * Create and maintain patient charts in the EHR system. * Manage provider schedules, patient databases, documents, and records. * Prepare and maintain reports to track patient communications and ensure accurate documentation. Required Skills: * Fluent English with excellent verbal and written communication skills (phone, email, and chat). * Minimum 6 months of experience performing Eligibility & Benefits checks using major insurance provider portals. * Strong proficiency in Google Workspace (Docs, Sheets, etc.). * Excellent organizational skills with strong prioritization, time management, and multitasking abilities. * Proactive, detail-oriented, and solution-focused. * Friendly, patient, and professional demeanor. * Willingness to learn, adapt, and grow within the role. Nice-to-Have Skills: * Knowledge of HIPAA regulations. * Prior experience in the healthcare industry. * Experience working in a psychiatric or behavioral health office. * Customer service experience, particularly handling phone calls. Work Schedule: Monday–Friday | 9:00 AM – 5:00 PM EST.

Medical Office E&B Specialist & Administrative Assistant (Full-Time)

Emma

Responsibilities

Skills wanted:

Language(s) required:

Aline Cortes

Aline Cortes

About 123 Psychiatry:

mission:

Job benefits for full-time members:

www.123psychiatry.com/

Admin access needed