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Posted 5 months ago
Requirements and responsibilities
Company DescriptionFygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online.Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth.Job DescriptionThe Back Office manages the applications within the e-commerce ecosystem. By assisting merchants and support analysts, they are responsible for the tracking of incidents and the follow-up of stakeholder requests. They also assist in monitoring the health of the applications, while taking all the necessary actions to resolve issues in a timely manner and with a sense of urgency.ResponsibilitiesAssist with providing first and second level support for e-commerce applications;Identify, research, troubleshoot, and resolve technical issues by partnering with their support analyst lead to collaborate with development and cross functional product teams;Respond to stakeholder requests by utilizing various communication channels (ticketing system, phone, email, chat, etc.);Offer a high level of customer service to stakeholders with various degrees of technical proficiency and detailed communication;Document, dispatch and escalate requests when necessary;Follow up with stakeholders to ensure satisfaction;Work directly with 3rd party support teams to troubleshoot technical bugs and other processes.QualificationsRequirementsUniversity courses in information technology/computer science or equivalent experience;E-commerce experience (an asset);IT Project experience is an asset (if done as part of the school curriculum);Experience working on software is an asset (if done as part of the school curriculum/projects);Basic understanding of code (HTML, PHP, Javascript) is an asset.Excellent customer service skills;Excellent communication and writing skills;Good interpersonal skills;Proactive and autonomous;Ability to make complex information accessible;Curiosity to learn;Good working knowledge of Microsoft Office suite (particularly excel);Bilingualism (Spanish/English) is required both orally and in writing.Additional InformationPerksExcellent compensation.100% remote work.Monday to Friday work schedule.Indefinite Term contract
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