About the CompanyProcessUnity is the Third-Party Risk Management (TPRM) company. Our software platforms and data services protect customers from cybersecurity threats, breaches, and outages that originate from their ever-growing ecosystem of business partners. By combining the world’s largest third-party risk data exchange, the leading TPRM workflow platform, and powerful artificial intelligence, ProcessUnity extends third-party risk, procurement, and cybersecurity teams so they can cover their entire vendor portfolio. With ProcessUnity, organizations of all sizes reduce assessment work while improving quality, securing intellectual property and customer data so business operations continue to operate uninterrupted.What You'll DoMaintain expert working knowledge of ProcessUnity products, features and best practicesTroubleshoot and resolve platform, integration, network, and browser issuesManage tickets to closure, ensuring excellent support is provided on a timely basisMaintain knowledge and familiarity with existing support resources (help center, webinars, videos)Interface closely with QA and Product teams for support-related topicsSupport/assist sales engineers and implementation team to resolve platform issues and challengesHelp to define and establish application and business level support KPIsWrite and execute SQL queries against Microsoft SQL databases data sourcesReview system event and error logs to determine root cause of issuesConfigure and respond to system alertsLeverage Microsoft Azure to validate system and resource healthDesired Experience and Skills5+ years of experience in a technical customer support roleExperience administering a SaaS based solution in Microsoft Azure or comparable cloud providerMS Excel experience including expression writing, function knowledge, VLOOKUP, pivot tables, etc.Hands-on technical experience configuring browser-based SaaS applicationsDirect experience administering Microsoft SQL ServerConfiguration of SSL, SAML, Web Services (REST and SOAP), and other customer integration pointsKnowledge of VBA / PowerShell scripting languagesSQL Server administration and SQL querying languageStrong focus on customer success and customer satisfactionDemonstrated problem solving skills and organized, methodical thinking to resolve complex issuesDemonstrated ability to learn new technology quicklyDemonstrated ability to articulate concepts to non-technical users in a relatable mannerClear and professional verbal and written communicationResponsible, reliable, confident, committed, empathetic, genuine, helpful, and team-orientedSelf-motivated, self-directed, and adaptable with proven ability to multi-task effectivelyCompensation Range$105,000 - $125,000 SGD depending on level and experienceProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.Learn more about us at
www.processunity.com.
