Customer Success Manager at Mattermost | Torre

Customer Success Manager

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Full-time

Legal agreement: Employment

Compensation
USD15 - 25/hour
location_on
Hybrid (United States)
Posted almost 6 years ago

Responsibilities


• Responsible for Mattermost’s Federal segment in the Americas. • Own the customer journey and help customers leverage the full value of our software by driving adoption and usage in their organization through onboarding, best practices, integrations, plug-ins, and custom integration requests. • Educate customers on new products and features, and advocate for customer needs with internal stakeholders. • Renew customer subscriptions in the enterprise segment and achieve the renewal rate objectives. • Identify, develop and close retention and expansion strategies. • Escalate and mitigate churn risk.