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About ConnectlyAt Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco, Sao Paolo and Bogota.ResponsibilitiesRespond to customer inquiries via email or ZendeskResolve customer issues and complaints effectivelyProvide accurate information about products and servicesGuide customers through troubleshooting processesDocument customer interactions and solutions in the CRM system (HubSpot)Escalate complex issues to higher-level support or managementMaintain a high level of customer satisfactionStay updated on product knowledge and company policiesRequirementsC1 English level, or betterMedium Excel SkillsExcellent communications skillsHubspot knowledgeBenefitsAn amazing team to work withCompetitive pay & equityRemote roleUnlimited Time OffFlexible Work HoursA supportive, caring, and learning environmentClosing descriptionWe are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.We're a remote-first company, but due to the majority of the workforce being in the western hemisphere, collaboration hours are generally within the Pacific Time Zone. Working hours range (7 hours behind UTC). We allow you to work from anywhere in the world anytime you prefer, as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting).AI disclaimerWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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