Account Manager (SaaS) at Deskpro

Our software is used by companies and organisations such as Microsoft, HMRC, Panasonic, NHS, P&G, Pure, Hotel Chocolat, Vodafone and more. We are a friendly startup-team based in central Wimbledon, 3 minutes walk from the mainline train-station. Fantastic transport links (train, District and Northern line tubes, buses, trams), all within 3 minutes walk. 2 minute walk from shops, restaurants, pubs and gyms. We are looking for an exceptional person to join our team as our first dedicated Account Manager. You will be responsible for maintaining and growing enterprise level accounts, upselling customers to higher-plans and reducing churn. This role is a great opportunity for someone who is a great communicator, loves working with customers, is commercially savvy and enjoys the fast paced world of SaaS. We are looking for someone with 2 - 3 years previous experience in an account manager role ideally at a B2B software company, and wants a new challenge at a profitable and growing software startup. Responsibilities: - Providing account management to Professional and Enterprise level customers. - Directly reporting to the Commercial Manager and being responsible for tracking overall customer happiness on a daily basis. - Speaking with customers, working with the marketing team to help create case studies for the website. - Implementing new processes for customer success and upselling new revenue streams, such as Client Services. - Implementing strategies to help reduce customer churn. - Working closely with customer support team to ensure things are resolved quickly and feedback goes to product team.

Account Manager (SaaS)

Responsibilities

Skills wanted:

Language(s) required:

About Deskpro:

mission:

Job benefits for full-time members:

www.deskpro.com/

Admin access needed